topic Re: Lost phone in Other phones & Devices

Lost phone

Danielamin512 — Mon, 31 Oct 2022 22:50:23 GMT

I lost my mobile and when I made a claim with my insurance they asked me for a proof that my network (EE) blocked my mobile. However, EE claimed that they can’t block it as I am on sim only contract. You are the one who can and should block the phone as you are providing service for me.
I would appreciate if this can be done ASAP please as my insurance is waiting for this information to be able to successfully process my claim,

thank you

Daniel Amin

Re: Lost phone

Leanne_T — Tue, 01 Nov 2022 07:00:40 GMT

Hi @Danielamin512

Thanks for coming to the community.

Have you used the device with your EE SIM card before this was lost?

Thanks.

Leanne.

Re: Lost phone

Danielamin512 — Tue, 01 Nov 2022 07:45:36 GMT

Good morning , yes I have used it for almost 1 year and they send me proof is usage but they refuse to block the phone

Re: Lost phone

Leanne_T — Tue, 01 Nov 2022 07:50:25 GMT

Thanks @Danielamin512

I have sent you a private message on here for some extra details.

Leanne.

Re: Lost phone

Danielamin512 — Tue, 01 Nov 2022 08:07:22 GMT

Where can I see what you send me private messages? Should I wait your call or ?

Re: Lost phone

XRaySpeX — Tue, 01 Nov 2022 09:06:06 GMT

Click on https://community.ee.co.uk/t5/notes/privatenotespage

Re: Lost phone

fahidsulemane — Thu, 03 Nov 2022 09:17:02 GMT

Hi Leanne

Hope you are well

I need the same for a insurance claim as the phone got broken, also a proof of purchase can you help ??

Many thanks

Re: Lost phone

Leanne_T — Thu, 03 Nov 2022 09:53:34 GMT

Hi @fahidsulemane

Thanks for coming here.

You would need to call us on 0800 079 8586 and the team will be happy to help you get this information for your insurance claim.

Leanne 🙂

Re: Lost phone

fahidsulemane — Thu, 03 Nov 2022 10:46:56 GMT

Thanks Leanne, any possible way to get via email ?? Chat they said systems were down... Phone they cant do it untill i have my number working to txt me for ID check( Phone its broken hence why i need the documents )

Please can you help ??

or someone can call me on my temporary number

Re: Lost phone

Leanne_T — Thu, 03 Nov 2022 10:56:20 GMT

Hi @fahidsulemane

Sorry we have no account access on the community.

If you can try calling us the team will help you get this sorted.

Leanne.