topic Re: Returning a damaged handset in Other phones & Devices

Returning a damaged handset

Rebeccah16 — Mon, 03 Oct 2022 16:24:58 GMT

Does anyone know how long it takes to return a handset as I mine was collected from me in person last Wednesday and I still have not had any confirmation from EE and its been 5 days.

Re: Returning a damaged handset

Leanne_T — Tue, 04 Oct 2022 06:51:15 GMT

Hi @Rebeccah16

Thanks for coming here.

Was the return for an upgrade or new contract and the phone was damaged?

Or, have you sent the phone to be repaired?

Leanne.

Re: Returning a damaged handset

Rebeccah16 — Tue, 04 Oct 2022 10:20:28 GMT

Hi, thanks for replying. The phone was an upgrade and it was damaged when I received it. It was collected in person from me last Wednesday 28th September and I'm still waiting for confirmation from EE that they've received it before I can get a new handset. It took over 4 hours over several phone calls just to return the phone.
Thanks, Rhodri

Re: Returning a damaged handset

Leanne_T — Tue, 04 Oct 2022 10:49:35 GMT

Thanks @Rebeccah16

Once the return has been processed your upgrade dates and plan will be changed in your My EE account.

If you would like an update please give us a call on 150.

Leanne.

Re: Returning a damaged handset

Rebeccah16 — Tue, 04 Oct 2022 12:11:57 GMT

Thanks again for replying. I don't think I'll be phoning 150 again as I mentioned, I've been on the phone for over 4 hours trying to return the damaged handset and for such a simple prosses, how it has come to this is beyond me. Your help is really appreciated, thanks.

Re: Returning a damaged handset

Leanne_T — Tue, 04 Oct 2022 11:07:47 GMT

No problem @Rebeccah16

Once the account is updated and the contract dates have been amended, you can upgrade again online 🙂

Leanne

Re: Returning a damaged handset

Rebeccah16 — Tue, 04 Oct 2022 12:11:42 GMT

Thank you ever so much for replying, it's nice to know that somebody cares. Enjoy the rest of your day and take care.

Re: Returning a damaged handset

Leanne_T — Tue, 04 Oct 2022 11:11:40 GMT

You too @Rebeccah16

If you need any help in future, please come back and let us know.

Leanne 🙂