topic Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10 in Other phones & Devices

Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Lumia640 — Wed, 14 Sep 2022 14:40:38 GMT

Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10 - any ideas. Was working fine on WP 8.1 release 2!

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

James_B — Wed, 14 Sep 2022 16:57:37 GMT

Hi @Lumia640,

Welcome to the EE Community.

Do you still see a WiFi Calling option in your settings?

James

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Lumia640 — Thu, 15 Sep 2022 09:43:49 GMT

Good Morning James & all at the EE Community,

Under Calling Preference, 'Wifi Preferred' is showing as an option and can
be selected.
However, the Wifi calling toggle button itself (as used in WP 8.1) is
missing.

Any guidance appreciated.

Thank you

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

James_B — Thu, 15 Sep 2022 10:53:40 GMT

Hi @Lumia640,

Does WiFi calling work when this option is selected?

To test, put your phone in airplane mode, then reactivate WiFi.

James

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Lumia640 — Thu, 15 Sep 2022 11:09:49 GMT

Hi James,

Unfortunately Wifi Calling does not work, even with the Wifi Preferred
option selected.

Putting phone into Airplane mode does not activate Wifi calling either, not
that I was expecting it to (as WP 8.1 didn't activate Wifi Calling on
Airplane mode, but did when this was deactivated).

Regards,

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

James_B — Thu, 15 Sep 2022 11:16:39 GMT

Did you make sure to reactivate WiFi while still in airplane mode @Lumia640?

James

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Lumia640 — Fri, 16 Sep 2022 08:27:49 GMT

Yes, I did. It didn't work.
And I tried with Airplane mode off - again no luck.

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Christopher_G — Fri, 16 Sep 2022 09:58:31 GMT

Thanks, @Lumia640.

It could be worth backing everything up and restoring your phone to factory settings.

Could you give that a try?

Chris

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Lumia640 — Fri, 16 Sep 2022 11:28:49 GMT

Hi Chris,

Tried a factory reset which took it back to a clean version of WP 10, with
the same issue. there was no option to go back to the original WP 8.1
release 2 it shipped with.

Re: Lumia 640 on EE wifi calling stopped working after WP 8.1 upgrade to WP 10

Christopher_G — Fri, 16 Sep 2022 12:52:52 GMT

OK, thanks for trying that, @Lumia640.

It may be worth speaking to our technical support team. They may be able to help further.

Chris