topic Re: Alexa in Other phones & Devices

Alexa

Liveandletdie — Sun, 11 Sep 2022 06:54:26 GMT

Hi,

I have previously set up calling via my EE plan with Alexa. However, I would like to remove that function, but retain communication between devices (drop-in etc).

I have removed the settings in the Alexa app, however the damn thing will still call any number I ask it by saying “Alexa, call xxxx”. It is still using my EE plan to do this as the caller ID matches my mobile number.
I tried for 6 hours (yes, 6 whole hours) with Amazon support who couldn’t understand what the requirement was even though I asked them to remove/cancel/disable the outbound calling. Instead they said I have to go into each device and disable communication which isn’t right as this disables drop-in also. Any ideas? I’m boarderline closing my Amazon account altogether and selling the alexa devices, moving to a cave and seeing out my days hunting deer and making cave paintings.

Re: Alexa

Leanne_T — Sun, 11 Sep 2022 08:41:40 GMT

Hi @Liveandletdie

Have you unlinked your EE account from the Communicate section of the Amazon Alexa App?

Leanne.

Re: Alexa

Liveandletdie — Sun, 11 Sep 2022 08:50:49 GMT

Hi,

Yes I’ve unlinked it in the Alexa app. I’ve also then tried to re-link it and disable it, and unlink again but makes no difference, Alexa will still call any number you ask her to using my ee account!

Re: Alexa

Leanne_T — Sun, 11 Sep 2022 09:45:16 GMT

Hi @Liveandletdie

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.