topic Re: Faulty Samsung buds in Other phones & Devices

Faulty Samsung buds

bertiebar — Tue, 06 Sep 2022 12:23:20 GMT

Good afternoon everyone

I got my new buds last week but after a few days use, the right hand bud is not working properly - it has a whining pitch and the sound is really low.

Do I contact EE to replace as I've only had them one week or deal direct with Samsung?

many thanks

Re: Faulty Samsung buds

Chris_B — Tue, 06 Sep 2022 12:32:19 GMT

@bertiebar Did you purchase these directly from EE or was they a free gift that come with a device?

Re: Faulty Samsung buds

bertiebar — Tue, 06 Sep 2022 12:43:02 GMT

I bought this direct from EE

kind regards

Paul

Re: Faulty Samsung buds

Chris_B — Tue, 06 Sep 2022 12:44:25 GMT

@bertiebar then you can call EE customer services about this. And they’ll probably tell you to go straight to Samsung but as you’ve had them only last week they should replace them.

Re: Faulty Samsung buds

bertiebar — Tue, 06 Sep 2022 12:47:54 GMT

Thanks Chris

Will give them a bell.

kind regards