https://community.ee.co.uk/t5/Other-phones-Devices/Unlocking-problem/m-p/1164016#M21714 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3028407">@RoS65</a>&nbsp; &nbsp;A PUK code is to unlock your sim when you have entered the wrong sim pin more then 3 times so unlocking the sim. &nbsp;You need to request the device to be unlocked and you can do that&nbsp;<A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network" target="_self">HERE</A>&nbsp;</P> Thu, 25 Aug 2022 19:14:26 GMT Chris_B 2022-08-25T19:14:26Z https://community.ee.co.uk/t5/Other-phones-Devices/Unlocking-problem/m-p/1164009#M21713 <P>Hi, could anyone help? I have a Nokia Lumia 610 which I have had since 2015 and hasn't been used since then. It was originally registered with Orange I now have the PUK code but have been unable to unlock as the screen is telling me that the new EE sim is invalid/missing. Is there a way of getting past this first page to be able to enter the code?</P> Thu, 25 Aug 2022 19:07:33 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Unlocking-problem/m-p/1164009#M21713 RoS65 2022-08-25T19:07:33Z https://community.ee.co.uk/t5/Other-phones-Devices/Unlocking-problem/m-p/1164016#M21714 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3028407">@RoS65</a>&nbsp; &nbsp;A PUK code is to unlock your sim when you have entered the wrong sim pin more then 3 times so unlocking the sim. &nbsp;You need to request the device to be unlocked and you can do that&nbsp;<A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network" target="_self">HERE</A>&nbsp;</P> Thu, 25 Aug 2022 19:14:26 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Unlocking-problem/m-p/1164016#M21714 Chris_B 2022-08-25T19:14:26Z