https://community.ee.co.uk/t5/Other-phones-Devices/Samsung-Laptop-on-my-account-keeps-crashing-and-showing-a-blue/m-p/1161826#M21689 <P>I added a Samsung Laptop to my account last year. However, over the last 3 months or so, it keeps making whirring noises and then displays a blue screen: 'Your device ran into a problem and needs to restart.' This has been happening more and more frequently. I've run checks to see if there's a fault, but nothing shows up. Even completely reset the computer to the defaults, and that only stopped the problem for a week or so. I'm beginning to get frustrated, doesn't help that when there's an update (which is successful) my laptop won't turn on for a good 10-15 mins afterwards. Get a blue blinking light on the power part, but the laptop doesn't turn on.</P> Sun, 21 Aug 2022 09:26:15 GMT Lane90 2022-08-21T09:26:15Z https://community.ee.co.uk/t5/Other-phones-Devices/Samsung-Laptop-on-my-account-keeps-crashing-and-showing-a-blue/m-p/1161826#M21689 <P>I added a Samsung Laptop to my account last year. However, over the last 3 months or so, it keeps making whirring noises and then displays a blue screen: 'Your device ran into a problem and needs to restart.' This has been happening more and more frequently. I've run checks to see if there's a fault, but nothing shows up. Even completely reset the computer to the defaults, and that only stopped the problem for a week or so. I'm beginning to get frustrated, doesn't help that when there's an update (which is successful) my laptop won't turn on for a good 10-15 mins afterwards. Get a blue blinking light on the power part, but the laptop doesn't turn on.</P> Sun, 21 Aug 2022 09:26:15 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Samsung-Laptop-on-my-account-keeps-crashing-and-showing-a-blue/m-p/1161826#M21689 Lane90 2022-08-21T09:26:15Z https://community.ee.co.uk/t5/Other-phones-Devices/Samsung-Laptop-on-my-account-keeps-crashing-and-showing-a-blue/m-p/1161828#M21690 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1835822">@Lane90</a>&nbsp; you need to make a claim on the warranty as you get a 24 month warranty with that device. &nbsp;</P> Sun, 21 Aug 2022 09:33:55 GMT https://community.ee.co.uk/t5/Other-phones-Devices/Samsung-Laptop-on-my-account-keeps-crashing-and-showing-a-blue/m-p/1161828#M21690 Chris_B 2022-08-21T09:33:55Z