Cannot Unlock Phone

Belle_Abeille — Sun, 31 Jul 2022 22:39:13 GMT

Hello,

I have recently switched over to SMARTY in order to get a better deal, as my mobile contract with EE ended recently and I decided to get one of their SIM-only contracts. I changed over my number to my new SIM.

I have found, by putting my new smarty SIM into my phone, that my phone is currently locked to EE and I need an 'NCK code' to unlock it. I have already used the method on the EE website to unlock it, and have entered both IMEIs associated with my device. However, every time I have entered either one of them (and I have done this at least 15 times over the span of about a week), I am told there has been an issue on EE's end.

I have contacted EE online to sort out this issue and get my phone unlocked, but apparently even the person I spoke to couldn't unlock the phone.

I am now unable to send or receive texts or calls, and I cannot use data on my phone. Because of this, I cannot call the customer service number to fix the issue or unlock my phone.

I don't know what to do now, but I really need this phone unlocked so I can go out and be able to tell friends/family where I am if I need to.

Thank you,

Chelsie

Re: Cannot Unlock Phone

XRaySpeX — Sun, 31 Jul 2022 22:51:24 GMT

@Belle_Abeille : A locked phone isn't a locked SIM.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

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Cannot Unlock Phone

Re: Cannot Unlock Phone