topic Unlocking an EE phone in Other phones & Devices

Unlocking an EE phone

Wendylou — Sat, 11 Jun 2022 08:23:31 GMT

I am leaving EE to go to another network, I have entered the correct IMEI code multiple times, it is verified, then I am getting a message from EE saying they are having problems at their end and to re-enter code or try later. I am unable to speak to anyone at EE so I am unsure what to do next??

Re: Unlocking an EE phone

Chris_B — Sat, 11 Jun 2022 09:00:32 GMT

@Wendylou Why are you unable to speak with customer services?

Re: Unlocking an EE phone

Wendylou — Sun, 12 Jun 2022 08:31:31 GMT

I couldn't get through as my mobile number wasn't recognised as the switch had been made to Sky so the automated answer wouldn't let me go any further. However I got through eventually, spoke to a couple of really pleasant people who sorted it out for me. Even though I was leaving EE the customer service was excellent😀

Re: Unlocking an EE phone

Christopher_G — Sun, 12 Jun 2022 12:33:22 GMT

Thanks for coming back to let us know, @Wendylou. 🙂

Chris