topic Re: Promotional team call - scam? in Security

Promotional team call - scam?

Annalynch — Thu, 21 Apr 2022 16:57:15 GMT

Hello,

Today I received a call from a mobile number (07495947455) stating they were the promotions team for EE.
They were trying to sort out an upgrade deal for me which was very good. They then began asking me for personal details which threw me as I assumed if they worked for EE they would already have all this information.

I am very sceptical of accepting anything over the phone due to having experienced fraud before.

Does anyone know if this is a legitimate number?
Thanks

Re: Promotional team call - scam?

Chris_B — Thu, 21 Apr 2022 18:19:47 GMT

@Annalynch personally if a company calls me and then starts asking for personal information to access the account as they claim they need to do to access your account I wouldn’t give that information as they have called me and I don’t know who they are. Don’t trust anyone when this happens and there is nothing to stop you from calling customer services on 150. You are right in not passing your information over even if it is a genuine EE customer services calling you. My scepticism is raised because it’s a mobile phone number that’s called you.

Re: Promotional team call - scam?

Annalynch — Thu, 21 Apr 2022 22:12:18 GMT

Thanks!
spoke with EE on 150 who have confirmed this isnt a listed number of theirs and probably a scam.

Re: Promotional team call - scam?

Jon_K — Fri, 22 Apr 2022 06:54:13 GMT

Thanks for confirming this, @Annalynch.

Hopefully other users can see this and avoid being scammed by the same number.

Jon

Re: Promotional team call - scam?

Lash2198 — Tue, 02 Aug 2022 10:30:59 GMT

Today I got a call from a number 01689 455017 & 01428 444001 . Saying they’re from EE promotional team and they’re gonna reduce my phone bill as I have a good credit score. I was intrigued, but then they started asking personal questions which alert me cause surely if you weee part of EE you would have my personal details. I figured out it was a fan

Re: Promotional team call - scam?

Leanne_T — Tue, 02 Aug 2022 10:39:08 GMT

Hi there @Lash2198

Thanks for coming here 🙂

You can view our partners on the What numbers will EE partners call from? Help page.

If you would like to discuss your account options please call us on 150 🙂

Leanne.

Re: Promotional team call - scam?

Pmobileuser — Thu, 15 Sep 2022 17:42:56 GMT

Hi EE, I received a call today from 07908349643 stating its a call from EE, I asked several times to confirm where they are calling from, i was told EE promotions department every time I asked. The lady was offering an upgrade and didn't have access to my account or current tariff, didn't know my monthly charges, and didn't know anything about my existing account with EE or that I also had Broadband too. she asked questions about current handset an current monthly charge.

She offered me a new handset as upgrade and didn't offer trade in of old handset, she was continuously asking if I agreed to the deal which she provide very little information on, I asked for the details in writing, she kept repeating she is unable to do this "as I told you I'm different department". She was repeatedly asking if I could confirm I'm happy to proceed, Upon request for confirmation in email, (I still haven't received anything in email) and she call back at 5pm I asked for a number I could call to confirm its EE she gave me 4420 8157 6314 (google search the number nothing came up) and I called it, to no answer, I then received a call back from this 0208 No., a gentleman , I asked where he was based he couldn't answer immediately, then said EE promotions department, after lack of building address , transferred me to the lady I was speaking to again but I was not convinced to share my details. Could you verify that there is a Sales department in Bracknell in Berkshire that would make calls like this from EE? (It was a good deal). I asked why they were not calling from 150, I asked for a text msg and or email with the deal information this was not provided. seems all phishy to me.

Re: Promotional team call - scam?

Christopher_G — Fri, 16 Sep 2022 08:27:27 GMT

Hi @Pmobileuser

You can view our partners on the What numbers will EE partners call from? Help page.

If you're ever unsure, speak to our Mobile Care team who can check who you spoke to by looking at internal notes.

Chris

Re: Promotional team call - scam?

Xyzxz — Tue, 06 Dec 2022 16:33:11 GMT

Had this as well today. Got a call from 024 7542 6086

l’m new to the UK so no dodgy place should have my number.

Person on the phone offered me a iPhone 14 Pro Max 256 or a “something else” Ultra 22” , unlimited data/calls/texts and 500 international minutes.

When I asked him how he got my number, I got multiple answers. First he said his “system” had told him I was eligible, then he said it was a “random generator”.

I told the guy I was at work and couldn’t talk but could he email me the details. I gave him a burner email I use for promos etc.

I got a very dodgy email. Waiting for EE on Twitter to come back to me.

I honestly wanted to just string him along.

Trying to reverse engineer the scam here, I am guessing they get all your personal details needed to change your number over to them. They’ll ask for the OTP via text. Then they’ll try and do things like reset your online banking password to get in.

Re: Promotional team call - scam?

Annalynch — Wed, 07 Dec 2022 19:56:15 GMT

Scandalous!
I also asked for an email for confirmation of the contract they were offering.. on reviewing this I noticed It was completely unprofessional and spelling mistakes everywhere. Scary how they can access all your details.

Re: Promotional team call - scam?

China369 — Thu, 22 Dec 2022 08:32:48 GMT

Just now have had a call from an Indian lady claiming to be from the promotional team , (02475426789)

she asked about lowering my monthly bills , by 45% then an early upgrade , I was then put on the phone to someone above her , a man ? He then asked for my bank details , for the direct debit , I then said you should have all the details already, and why haven’t you gone through some security with me , he started saying they had all my details there in front of me , then call went dead , this number doesn’t seem to ring either .
definitely a scam .

Re: Promotional team call - scam?

mysterymmaiden — Mon, 06 Feb 2023 15:13:43 GMT

i had at least 5 calls within 30 minutes today from George and Michael and David all from EE promo team. they offered me an iphone 14 promax deal at just 30 pounds a month and wanted me to provide my detail which threw me. told them EE already had all my details. i then went to my EE page and there was no such promo. when they called again they called with a loyalty package of 10 pounds per month with unlimited calls, text and data. i challenged the caller and he said it was a loyalty package just for me. These are the numbers from which the various call came

02080505239

02475426118

02045204557

01134601097

02045204863

and the last call was from 02033320073 to whom i made the mistake of giving my email address who wanted to confirm i had received the promo email. just told him i wasn't interested. i am curious to know if any of these numbers belong to EE

Re: Promotional team call - scam?

Lynn546 — Sun, 16 Apr 2023 12:30:32 GMT

I had similar from 02045716881 12/4/23

They didn't have my details. Told me they had cancelled the existing dd and therefore needed to set up a new one for the lower amount and therefore wanted bank details. When I explained how a dd worked the guy got really rude and told me I was about to be charged over £700 as a cancellation fee.

Thought I would let you know

Re: Promotional team call - scam?

Katie_B — Sun, 16 Apr 2023 14:33:30 GMT

Thanks for coming here and flagging this with us @Lynn546.

I'm sorry to hear the caller became rude.

I would recommend if you are ever unsure on a call to contact our customer care team on 150 who will be able to answer any questions you may have.

Katie

Re: Promotional team call - scam?

Doowopski — Tue, 13 Jun 2023 11:52:48 GMT

Just received an identical 'promotion' call from 0208 0791418, offering 40: discount. Upon discussion with Michael about the authenticity of his call, he told me to **bleep** off. Can I assume that this is a scam!

Re: Promotional team call - scam?

James_B — Tue, 13 Jun 2023 11:54:32 GMT

Hi @Doowopski,

Welcome to the EE Community. 🙂

Yes, that wasn't a genuine call from EE.

James

Re: Promotional team call - scam?

Pthommo54321 — Thu, 05 Oct 2023 11:40:15 GMT

I Got called yesterday, and I said I would Not give my Details to a Company that I Didn't know. And they Reeled of all of my details including sort code. Account number ETC ETC. The same company that contacted you.

I Don't know how these people Sleep at night. SCUMBAGS, Who are Morally Bankrupt.

Take Care, and Remember, if it's too Good to be true. It Will Be. By a SCUMBAG. Trying to Steal your Hard Earned Money. !!

Be Safe, and Well.

Re: Promotional team call - scam?

Pthommo54321 — Thu, 05 Oct 2023 11:54:06 GMT

You can also Report it to Action Fraud. It's Run by City of London's Police. They Investigate EVERY COMPLAINT MADE TO THEM!!.

THE MORE PEOPLE COMPLAINING, MEANS THAT THEY GET SHUT DOWN QUICKLY

TAKE CARE, AND BE SAFE!!

Re: Promotional team call - scam?

KBL2014 — Mon, 06 Nov 2023 14:30:12 GMT

promotions@salescurrysonline.co.uk

I got an email then lots of calls from this number trying to upgrade me to iphone 15 for £35 per month unlimted everything. Is this a scam as they keep calling. I got talking for a while as thought it was legit... until they asked for birthdate and account numbers. Is this ee legitimate?

Re: Promotional team call - scam?

James_B — Mon, 06 Nov 2023 14:40:27 GMT

Hi @KBL2014,

Welcome to the EE Community. 🙂

That isn't an email address used by EE or any of our direct partners.

James