topic 3rd party fraudulent charges in Security

3rd party fraudulent charges

Simon208 — Sat, 28 Oct 2023 09:11:27 GMT

Have just received a bill with £239.37 fraudulent extra charges over 11 days for a Sony account.

Have phoned EE who just told me it was nothing to do with them and to speak to Sony, despite perpetuating fraudulent activity. The have put a block on any further third party charges. This is a known issue within the community with no obvious solution. I have spotted this immediately so would hope for a full resolution.

Re: 3rd party fraudulent charges

Chris_B — Sat, 28 Oct 2023 09:23:32 GMT

@Simon208 You have to speak with Sony. They have charged you this and your EE bill is only the payment method.

Re: 3rd party fraudulent charges

Simon208 — Sat, 28 Oct 2023 10:14:18 GMT

Most reputable companies, when financial fraud is raised would at least offer to pause while it is investigated. Currently EE are being used as a conduit for fraud.

I am trying to get hold of Sony.

Re: 3rd party fraudulent charges

Chris_B — Sat, 28 Oct 2023 10:31:12 GMT

@Simon208 EE are not charging you Sony is. EE is only passing over the payment as it’s been made against your account.

Re: 3rd party fraudulent charges

Simon208 — Sat, 28 Oct 2023 12:12:06 GMT

As I say, conduit for fraud. The disinterest in addressing this by EE is well documented and saddening.

Re: 3rd party fraudulent charges

Chris_B — Sat, 28 Oct 2023 12:42:45 GMT

@Simon208 As I said Sony. Sony are requesting payment from you. EE are not a bank and EE don’t know if this is fraudulent or not regardless of whether you say it is. It’s a payment that you don’t want to pay that’s all and you can not prove to EE that it wasn’t you who actually did this transaction. Your denial isn’t proof on its own.

Re: 3rd party fraudulent charges

Colstalex — Sat, 28 Oct 2023 12:52:42 GMT

You can ask EE to block all future payments like this from your account, I would do that first.

Re: 3rd party fraudulent charges

Simon208 — Sat, 28 Oct 2023 14:18:55 GMT

Thank you, I have already done this.

Re: 3rd party fraudulent charges

Cakey1975 — Tue, 27 Feb 2024 21:23:06 GMT

Have you managed to get your money back this too has just happened to us and we are unable to speak to anyone at Sony as we don’t have an account

Re: 3rd party fraudulent charges

Lipics — Tue, 26 Mar 2024 07:37:14 GMT

EE are acting as a payment provider, they are taking customers money and sending it to third party. This EE are not a bank line is simply not right

Re: 3rd party fraudulent charges

Lipics — Tue, 26 Mar 2024 07:38:36 GMT

Same issue, £80 of playstation charges. EE will do nothing despite acting as a payment conduit and the account was a childs account linked to mine. I have not playstation account and can't speak to Sony

Re: 3rd party fraudulent charges

James_B — Tue, 26 Mar 2024 09:28:59 GMT

Hi @Lipics,

You can contact Boku regarding these payments at Submit a request – Boku Customer Support (zendesk.com).

Hope this helps.

James

Re: 3rd party fraudulent charges

KIMM4 — Thu, 16 May 2024 09:44:10 GMT

this has just happened to me, luckily i have recalled my DD, but no one can help and i dont have an account

Re: 3rd party fraudulent charges

Ali2705 — Sun, 28 Jul 2024 12:29:31 GMT

Having the same issue with my sons phone linked to my bill, he doesn't have a Sony account so have no idea how they have managed to get his number. It's showing as phone calls he's told me he's not made any has happened last month and this month. Anyone ever resolved this issue without having to contact network provider? EE should really look into it seen as it seems to be a re-ocurring problem with their numbers.

Re: 3rd party fraudulent charges

Katie_B — Sun, 28 Jul 2024 12:55:37 GMT

Hello @Ali2705.

Thanks for coming here.

Do the charges have a short code?

Katie

Re: 3rd party fraudulent charges

Charlottevile — Sun, 06 Oct 2024 08:27:54 GMT

Have you had any luck contacting Sony about this?

I am in the same position have sent numerous emails to Sony , spent hours on the phone with no response.

The charges are just shy of £300 and I won’t be paying for them but EE are saying it the number will be barred unless all payments are made.

I’m at my wits end with it all as no outcome end ee are being less then helpful, spending hours on the phone trying to sort this

Re: 3rd party fraudulent charges

Colstalex — Sun, 06 Oct 2024 10:29:14 GMT

Have you been in touch with these:

https://psauthority.org.uk/