topic Re: Is this a scam?? in Security

Is this a scam??

Aransome — Fri, 18 Aug 2023 11:26:51 GMT

Hi, I got this text this morning, is it a scam?? Have others had it too??

Hi Anne, when you purchased with us on 13/07/2022, we were unable to supply your Contract Summary & Pre-Contract Information documents. This was due to an issue on our side. These documents include details about your purchased product, plan, and other relevant information.

Don't worry, we're not making any changes to your contract and this doesn't impact your current service. If you'd like to request a copy of the documents, please fill in a quick form, found here https://discover.ee.co.uk/C7X5k6H6 We'll then be in touch. As this was our error, you can cancel without any charge, just call 150, choosing the option for the Upgrades or Retentions teams. Please aim to call us within 30 days.

Remember, you can count on EE to keep you connected to what matters most to you - whether it's calling, streaming, gaming or browsing. It's why we've been named the UK's best network 9 years in a row.

We're here to help. If you ever need to get in touch, your call will always be answered in the UK or Ireland. Text STOP to 2040 to opt out of all text message marketing."

Many thanks

Re: Is this a scam??

Chris_B — Fri, 18 Aug 2023 12:41:35 GMT

@Aransome Did you upgrade take out a contract on that date ? As it’s a message of EE.

Re: Is this a scam??

Aransome — Fri, 18 Aug 2023 12:45:17 GMT

@Chris_B yes I did take the contract on that day.

Re: Is this a scam??

Ollyant — Tue, 22 Aug 2023 23:07:33 GMT

I had the same text today

Re: Is this a scam??

Leanne_T — Wed, 23 Aug 2023 06:51:16 GMT

Hi @Ollyant

Have you set up a contract on the date in the text message?

If you would like to discuss the text, please call us on 150 🙂

Leanne.

Re: Is this a scam??

Mikeyevans_2003 — Thu, 24 Aug 2023 10:47:33 GMT

Yes i received this text message today and can confirm that it isn`t a scam...the person who i was on text with said that if anyone who received this message can either cancel their lines free of charge or upgrade free of charge...obviously i went with the free upgrade...so yes this isn`t a scam message

Re: Is this a scam??

K_Fu — Tue, 29 Aug 2023 14:20:49 GMT

Do you know it cancelling means returning devices? I have 3 products on my account and can cancel all without charge! I was going to go into store but don’t want to be pressured into making a decision without knowing all the information/my rights.

Re: Is this a scam??

LaurenJessica2 — Tue, 29 Aug 2023 14:37:47 GMT

were all 3 numbers affected by this? I have had this message but it is only for 1 number but i have 3 on the account so wondering if it counts for all 3 or just 1 one. also wondering if you have to send devices back too.

Re: Is this a scam??

Aransome — Tue, 29 Aug 2023 14:46:50 GMT

I phoned 150, and it was correct, I was able to leave my contract with no come backs and di

Re: Is this a scam??

LaurenJessica2 — Tue, 29 Aug 2023 14:47:26 GMT

did you have to return device?

Re: Is this a scam??

K_Fu — Tue, 29 Aug 2023 14:59:43 GMT

Mine is for the 1 number but i think it can apply to all. Currently discussing my bill with them and then was going to ask about the text/more information so will let you know

Re: Is this a scam??

Ollyant — Tue, 29 Aug 2023 17:01:49 GMT

No i had 2 phones on my account (my sons and mine) we have upgraded his phone even though it was only a year old (iPhone 13 but the charging port was a bit hit and miss) and I’ve opted to change to sim only so I’m saving nearly £55 a month.
We get to keep his old phone.

Re: Is this a scam??

TheSmoke95 — Wed, 30 Aug 2023 18:46:02 GMT

You can only cancel the line the number is regarding, I only managed to cancel 1 out of the 3 as only one number was affected that didn’t send the contract, saving me £25 after 12 months into contract

Re: Is this a scam??

TheSmoke95 — Wed, 30 Aug 2023 18:46:57 GMT

Just the number that’s affected, just called and cancelled it free of charge and no returning the device as it’s act against contract on their part, did try to get alll 3 done but didn’t work 😞 aha

Re: Is this a scam??

TheSmoke95 — Wed, 30 Aug 2023 18:47:11 GMT

Re: Is this a scam??

Aransome — Wed, 30 Aug 2023 19:10:06 GMT

I was able to cancel line rental and the phone itself, not paying them anymore money and have been able to keep the phone.

Re: Is this a scam??

Aransome — Wed, 30 Aug 2023 19:11:21 GMT

No I was able to keep the device (currently selling it, to help with COL)

Re: Is this a scam??

Aransome — Wed, 30 Aug 2023 19:12:00 GMT

Nope I was able to keep the device, (currently selling it to help with COL)

Re: Is this a scam??

Chris_B — Wed, 30 Aug 2023 19:21:28 GMT

@Ollyant This might help to fix the charge point on the device.

Turn the device off and very carefully clean out the port with a pin, dust and fluff can build up in there so the lighting cable doesn’t fix correctly. Make sure the device is off when you do this. Alternatively you can just get a wireless charging dock and sit the device on it

Re: Is this a scam??

Ollyant — Wed, 30 Aug 2023 19:56:09 GMT

@Chris_B Thanks for that, will give it a try, other than that the phone is fine.