topic Re: Re: Scam emails in Security

Re: Scam emails

COMPLAINTbnh — Wed, 16 Aug 2023 12:41:00 GMT

Why is the email address for the phishing team not on your website!? So frustrating that company make it so very difficult to communicate!!!

Re: Re: Scam emails

James_B — Wed, 16 Aug 2023 12:59:09 GMT

Hi @COMPLAINTbnh,

Welcome to the EE Community. 🙂

I'm sorry to hear you've had trouble finding the email address. You can find that and more information in Online Security: Avoid and Prevent Scams.

Hope this helps.

James

Re: Re: Scam emails

COMPLAINTbnh — Wed, 16 Aug 2023 13:10:43 GMT

Thanks for this James but why is it so difficult to find. I searched for about 15 minutes before coming to this page to ask about it. Shouldn't this info by on your "contact us" page? Along with an email address for customer service???

Re: Re: Scam emails

James_B — Wed, 16 Aug 2023 13:18:59 GMT

Thanks for your feedback @COMPLAINTbnh

There isn't an email address for general customer service queries but you can start a live chat direct from the contact us page.

James

Re: Re: Scam emails

COMPLAINTbnh — Wed, 16 Aug 2023 13:29:57 GMT

There should be an email address available for customer service.

As for live chat - it's well hidden so not at all obvious that it exists at all. And if it's like other live chats for other companies I know that an agent is generally dealing with up to a dozen customers at a time so there are long gaps in the conversation which, again, are highly frustrating. The net result is a very cranky customer. And you don't want us cranky do you???

I've no need for you to answer any of this any further but would appreciate you escalating my feedback to whatever department deal with website communications.

Re: Re: Scam emails

James_B — Wed, 16 Aug 2023 13:36:56 GMT

We appreciate your honest feedback @COMPLAINTbnh

Thanks again. 🙂

James