topic Re: Disable safe search in Security

Disable safe search

Brianbk — Mon, 17 Jul 2023 17:55:10 GMT

Hi,

few weeks ago I have call your services center and have asked to disable safe search for me.

she has said that time after verify my age and my registered credit card for my account on EE. This will take 24 hours till it’s done, but till now it has not been disabled.

Re: Disable safe search

James_B — Tue, 18 Jul 2023 06:44:58 GMT

Hi @Brianbk,

Welcome to the EE Community. 🙂

Could it be Google SafeSearch on your device, rather than EE content lock?

James

Re: Disable safe search

Brianbk — Tue, 18 Jul 2023 09:34:52 GMT

Hi James ,

yes it is EE

regards

brian

Re: Disable safe search

James_B — Tue, 18 Jul 2023 09:40:46 GMT

Hi @Brianbk,

Have you restarted your phone since your content lock settings were changed?

James

Re: Disable safe search

XRaySpeX — Tue, 18 Jul 2023 10:53:12 GMT

@Brianbk : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Disable safe search

Brianbk — Tue, 18 Jul 2023 11:14:34 GMT

Hi James ,

i done that fee time.

Re: Disable safe search

Brianbk — Tue, 18 Jul 2023 11:16:09 GMT

I am pay as u go and if you read my first message. I done the ID check and my credit card is registered with EE.

Re: Disable safe search

XRaySpeX — Tue, 18 Jul 2023 11:21:53 GMT

Well, it obviously didn't work. So I should try again.