topic Re: scam texts in Security

scam texts

Ray00 — Fri, 07 Jul 2023 19:16:34 GMT

Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is it a scam

Seen lots posting this seems EE does not answer this type of question

Re: scam texts

Katie_B — Sat, 08 Jul 2023 06:37:49 GMT

Good morning @Ray00.

I can confirm the text from this number has came from EE.

Terms for the offer can be found below:

Double Data for eligible BT Broadband customers who have an eligible EE Mobile plan. Double Data for all the numbers registered to the same EE account. Account holders must be the same on both the EE and BT accounts and registered to the same address. Double Data will be removed if you no longer have the eligible products from both BT & EE. Double Data on core data allowance only. No cash alternative. May take up to 24 hours to activate.

Katie

Re: scam texts

Ray00 — Thu, 13 Jul 2023 08:35:29 GMT

Hi thanks for your reply,

But as you are not an employee answering for EE. this does not confirm that its not a scam.

Would need a confirmation from an official from EE,,

As EE dont bother helping customers I am thinking about returning to BT mobile, if not I will be looking at alternative providers,,

BT were available on phone helpline, and you could contact a human,,,

I waited about half an hour on hold with EE and gave up, the recorded message tried to fob me off with text help

But I would like to thanks you for replying to my post

It's good to see people willing to help others even though the results are not official

Many Thanks Katie

Ray

Re: scam texts

Christopher_G — Thu, 13 Jul 2023 12:23:32 GMT

Hi @Ray00

Both @Katie_B and I work for EE and can confirm that it is a legitimate EE offer.

You can see our names and profiles on this Meet our Community team page.

Hope this helps.

Chris