topic Re: Content lock in Security

Content lock

Bruce_jbm — Wed, 12 Jul 2023 20:28:28 GMT

EE is a joke! Content lock changed to on! I do not use credit cards and I certainly will not go into any branch to get something removed that I did not change!!!! It's actually easier to change provider! Appalling from EE to change without my permission!

Re: Content lock

Alex_M — Wed, 12 Jul 2023 22:08:31 GMT

Hi @Bruce_jbm,

Are you a Pay Monthly customer? If so, you can change the setting in your My EE account.

If not then you will need to find someone who will let you use their card temporarily, or go into an EE store.

Thanks,

Alex

Re: Content lock

Chris_B — Thu, 13 Jul 2023 06:24:21 GMT

@Bruce_jbm If this was previously set to off then you can change this yourself via your account. If this have never been changed before than you can not change it yourself until you prove you are over 18. Just to add account settings don’t change on their own.