topic Re: Parental guide in Security

Parental guide

Lola2711 — Sat, 10 Jun 2023 18:07:17 GMT

How do I turn off parental guide please

Re: Parental guide

Chris_B — Sat, 10 Jun 2023 19:26:14 GMT

@Lola2711 you can call customer services and with a credit card pay a refundable token to content lock removed or you can go to an EE store and make this request there. You’ll need in date photo ID with you if you go to a store

Re: Parental guide

Omg_Omg — Sat, 01 Jul 2023 06:41:41 GMT

Unbelievable difficult and stupid

Re: Parental guide

Omg_Omg — Sat, 01 Jul 2023 06:54:39 GMT

So I have to give a total stranger all my credit card information?

Way to go.

Really unbelievable bad and unsafe

Does anybody knows another company without these crazy rules?

Re: Parental guide

Christopher_G — Sat, 01 Jul 2023 07:00:36 GMT

Morning, @Omg_Omg.

Have you managed to turn off your parental controls?

Chris

Re: Parental guide

Christopher_G — Sat, 01 Jul 2023 07:09:21 GMT

Hi @Omg_Omg

We take security very seriously and handle your personal data very carefully. If you prefer, you could pop into an EE store with photo ID.

Chris