topic Re: Age restriction in Security

Age restriction

jessytoy69 — Thu, 27 Apr 2023 13:04:12 GMT

Re: Age restriction

XRaySpeX — Thu, 27 Apr 2023 14:44:12 GMT

@jessytoy69 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Age restriction

Mjj2020 — Fri, 30 Jun 2023 01:35:53 GMT

What do I do

Re: Age restriction

Mjj2020 — Fri, 30 Jun 2023 01:37:34 GMT

I’m over -8

Re: Age restriction

XRaySpeX — Fri, 30 Jun 2023 01:41:16 GMT

@Mjj2020 : Just follow the Solution above.

Re: Age restriction

James_B — Fri, 30 Jun 2023 07:05:22 GMT

Hi @Mjj2020,

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device?

James

Re: Age restriction

Kimarnie — Mon, 18 Sep 2023 00:41:17 GMT

Pay as you go

Re: Age restriction

Leanne_T — Mon, 18 Sep 2023 06:44:55 GMT

Hi @Kimarnie

To remove content lock on a pay as you go account, you would need to call us or visit an EE Store with a credit card to pay the refundable deposit to remove the content lock. If you visit an EE Store please also take photo ID.

Leanne.