topic Re: Im on a Monthly Contract, how do I turn Parental Controls off? in Security

Im on a Monthly Contract, how do I turn Parental Controls off?

Patthechat — Tue, 13 Jun 2023 11:22:09 GMT

I have just moved over to EE on a Monthly Contract on my Pixel handset and it appears to have activated Parental Controls. I've searched the website and the App for where to turn these off and I can find them. Can anyone help please?

Re: Im on a Monthly Contract, how do I turn Parental Controls off?

Chris_B — Tue, 13 Jun 2023 12:56:12 GMT

@Patthechat As this is the first time you’re turning this off. You need to call call customer services to have a contact lock removed and you need a credit card to pay a refundable token or you can go to a EE store with in date photo ID make this request there.

Re: Im on a Monthly Contract, how do I turn Parental Controls off?

Patthechat — Wed, 14 Jun 2023 05:41:07 GMT

Thank you Chris. I'm surprised to hear this, I don't think I've had to do that since the 1990s!

Re: Im on a Monthly Contract, how do I turn Parental Controls off?

Beardedrich — Thu, 22 Jun 2023 21:41:49 GMT

My wife phoned customer service as this is an add on her acc . They turned them off . And in her my ee it says there off on my device . However complete under 12 searches

Re: Im on a Monthly Contract, how do I turn Parental Controls off?

Katie_B — Fri, 23 Jun 2023 06:45:08 GMT

Hello @Beardedrich.

When did your wife call customer care?

Since switching parental control off have you restarted your device?

Katie