topic Re: spam calls in Security

spam calls

nicole21 — Fri, 05 May 2023 22:26:50 GMT

i’m concerned as to how many spam calls i get that ring twice. i block them but on Thursday my phone dialled it back (unsure how). why should i be charged for these when o2 are giving money back and why isn’t EE blocking theses calls and , more importantly, how are these rogue companies getting my number? Come on EE sort it out

Re: spam calls

Christopher_G — Sat, 06 May 2023 07:25:22 GMT

Hi @nicole21

Welcome to the community.

What was it that you were charged for? How often do you receive these calls?
Chris

Re: spam calls

Chris_B — Sat, 06 May 2023 07:40:40 GMT

@nicole21 How can EE block a scam caller. How do they know that call is going to be used as for a scam. All you can do is report that number so it gets taken out of service this will obviously mean more then just you reporting it though.

Re: spam calls

bristolian — Sat, 06 May 2023 08:34:03 GMT

@nicole21 wrote:

more importantly, how are these rogue companies getting my number?

What makes you think that spam callers are specifically targeting you? Random dialling is far more likely.

Re: spam calls

Dvdsmth — Thu, 12 Oct 2023 10:46:00 GMT

I am receiving calls every day from different mostly 07 numbers two of which have been from foreign countries. All of which are blocked and reported as Spam.

The two foreign ones were from Hungary , the other from Wisconsin in the USA.

Each call that I have recorded start in Chinese, then gives a short statement in English, Followed by further Chinese- which I do not understand. The subjects they cover are mainly broadband (Threats to close account) or parcel delivery services wanting to discuss delivery. I am getting at least one call a day but mostly 2.

Can you please confirm:

1) what is being done with these blocked and reported calls?

2) is there anything I can do to stop these calls? besides change my phone numbers?

3) are my contacts vulnerable to these calls too?

4) are my apps likely to be hacked?

5) I am a new customer to EE, up to changing I had no issues but these calls have been coming in shortly after signing up with EE. What is the possibility that the calls are being generated through the EE network?

Re: spam calls

James_B — Thu, 12 Oct 2023 11:03:59 GMT

Hi @Dvdsmth,

Welcome to the EE Community. 🙂

I'm sorry to hear you're receiving unsolicited calls.

There is no reason to worry that your apps have been hacked, or that the callers can access your contacts or any other information on your phone.

These callers tend to just use automated random number diallers, often from a spoofed phone number.

Please see Online Security: How to Block Unwanted Calls and Texts | EE for some hints and tips.

James