topic Is this a scam? in Security

Is this a scam?

Joolie1 — Fri, 14 Apr 2023 15:21:16 GMT

just had a call and an email from someone saying they are from EE pro

otions wanting to give me 40% discount off my bill as a loyalty bonus … great 🤗 but then asked me for personal details …I refused and they offered to email proof of their identity and sent me an email with EE logo etc .
I hung up . They rang me back . I hung up again .

anyone else had this ? I’m assuming not genuine?

Re: Is this a scam?

Katie_B — Sat, 15 Apr 2023 07:35:26 GMT

Hi @Joolie1.

Thanks for coming here and flagging this with us.

I am not aware of a promotions team calling customers offering such discount.

If you would like to get this checked please call our customer care team on 150.

Katie 🙂

Re: Is this a scam?

bristolian — Sat, 15 Apr 2023 08:10:50 GMT

@Joolie1 wrote:

and sent me an email with EE logo etc .

Anyone can downlod an EE logo from the internet and send an email with it in.

What email address was the email sent from? Anything from EE would have been sent from an ee.co.uk (or potentially bt.com) address

Re: Is this a scam?

BAZ1231 — Wed, 26 Apr 2023 11:18:04 GMT

just had the same call wanting to change our account and half our monthly bill as a loyalty bonus- great- then wanted bank account sort code & all personal details from my wife but I am the account holder.When I intervened & refused he wanted me to key in bank details I hung up.The first call came from Halifax and after hanging up another call came in instantly from Manchester quite demanding so I hung up again.After contacting EE they said it is a scam & they need to know,very helpful lady

Re: Is this a scam?

Christopher_G — Wed, 26 Apr 2023 13:16:26 GMT

Thanks for letting us know, @BAZ1231

Chris

Re: Is this a scam?

NMATZ — Wed, 10 Jul 2024 16:23:38 GMT

I've just had a call from someone calling on a landlines (not EE) offering a 45% discount from EE promotions department . When I queried whether a scam they gave me a sorect number and a name to contact them on which clearly was not their name.

The number they called on was 01756 752463 and caller ID said this was Bridge Farm. Assume a scam!!!

Re: Is this a scam?

missbamos — Thu, 07 Nov 2024 16:59:09 GMT

Hey everyone,

I’ve had two calls about this.

One was yesterday telling me that as a loyal customer they can upgrade me for free to the newest iPhone and get a discount. I asked how this would possible happen as I upgraded in September. They put the phone down.

The other call was from a mobile number introducing themself as EE customer service and saying as a loyal customer I have been selected for a 40% discount on my bill. Obviously I’d love this (cost of living and all that), but I said no thanks I’m not interested. They abruptly put the phone down. Happy to share the number for your phishing team if they need it to investigate.

Re: Is this a scam?

Debbie_G — Thu, 07 Nov 2024 18:57:27 GMT

Hi @missbamos.

Welcome to the community.

Thank you for letting us know.

If you haven't already, I recommend reporting this number using our Report a scam call form. This will be passed on to our partner Hiya, who’ll use it to improve call protection in the future.
You can find more information about avoiding and preventing scams on our Online Security: Avoid and Prevent Scams | EE Help page.

Debbie 🙂

Re: Is this a scam?

missbamos — Thu, 07 Nov 2024 19:22:15 GMT

Thank you, I texted it to number on your website

Re: Is this a scam?

Chris_S — Fri, 08 Nov 2024 08:18:44 GMT

Thank you so much @missbamos

Chris S