topic Re: How do i remove content lock im on pay as you go in Security

How do i remove content lock im on pay as you go

waynehannant — Tue, 06 Dec 2022 15:47:12 GMT

Re: How do i remove content lock im on pay as you go

XRaySpeX — Tue, 06 Dec 2022 15:49:10 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: How do i remove content lock im on pay as you go

Brumagem — Tue, 21 Mar 2023 01:06:07 GMT

Debit card not good enough for a 63 year old man to remove a content lock Hopeless

Re: How do i remove content lock im on pay as you go

XRaySpeX — Tue, 21 Mar 2023 04:08:55 GMT

@Brumagem : That's right! Children can have bank a/c's & debit cards.

Re: How do i remove content lock im on pay as you go

Brumagem — Tue, 04 Apr 2023 12:12:16 GMT

Not good enough.

Re: How do i remove content lock im on pay as you go

Leanne_T — Tue, 21 Mar 2023 10:10:48 GMT

Hi @Brumagem

If you can visit an EE Store with photo ID and the card that you have, they will certainly see what they can do to help you get the content lock removed.

Leanne.

Re: How do i remove content lock im on pay as you go

XRaySpeX — Tue, 21 Mar 2023 21:45:41 GMT

@Brumagem : I do mind rudeness! As I said, even w/out a credit card you can visit an EE store with photo ID.

Re: How do i remove content lock im on pay as you go

Irishwolf — Tue, 04 Apr 2023 12:08:53 GMT

Utter crap customer service. Ee sell themselves as this magical service when they're as crap as all the others.

Re: How do i remove content lock im on pay as you go

Irishwolf — Tue, 04 Apr 2023 11:07:01 GMT

What's with the list of service providers? Should I append a list of phones? Or all the witless wonders I've encountered in phone shops? Does it mean something? Do you get free stuff for remembering it? Like a holster for your mobile?

Re: How do i remove content lock im on pay as you go

Leanne_T — Tue, 04 Apr 2023 11:34:37 GMT

Hi @Irishwolf

If you can visit an EE Store with photo ID, they will certainly help you get the content lock removed.

Leanne.

Re: How do i remove content lock im on pay as you go

Cannock113 — Mon, 29 May 2023 12:21:24 GMT

I did this at your Walsall branch last year and they didn't do it. None of the staff knew how to do this. Just tried to do it online at the EE website and the website keeps crashing not good

Re: How do i remove content lock im on pay as you go

Leanne_T — Tue, 30 May 2023 06:42:48 GMT

Hi @Cannock113

I am sorry to hear this.

Please give us a call on 150 and the team will be happy to get this sorted for you.

Thanks 🙂

Leanne.

Re: How do i remove content lock im on pay as you go

Debitcardblues — Mon, 05 Jun 2023 20:14:53 GMT

You have not solved the problem. The situation is mad and it needs to be addressed head on. Are credit card users the only ones who are meant to servive

Re: How do i remove content lock im on pay as you go

Debitcardblues — Mon, 05 Jun 2023 20:11:36 GMT

Yes because rich or crim mummy and daddy can fund one. Why can not the bank just signify that a person is over or under 18 upon transaction. The address is confirmed. Kids need to be keep away from drugs and the elite or they end up in the explicit content to pay for their addiction or just the need to escape poverty.

Re: How do i remove content lock im on pay as you go

XRaySpeX — Mon, 05 Jun 2023 19:58:06 GMT

@Debitcardblues : Well, somehow I was given 5 🙂 !

Kids can have Debit Cards, but can't get Credit Cards. It is a parental control!

Re: How do i remove content lock im on pay as you go

Debitcardblues — Mon, 05 Jun 2023 20:26:53 GMT

What do you mean they will see. You can solve it easily by using the debit card the same way as the credit card method. Photo ID is not accepted for voting or is it

Re: How do i remove content lock im on pay as you go

Debitcardblues — Sun, 11 Jun 2023 17:05:27 GMT

Hi five, five credit cards or five ways that you can not remove the child
lock. I even went into EE. guy ask manager cant we just unlock it like
credit card. Answer a big woke NO.

.

Re: How do i remove content lock im on pay as you go

Leanne_T — Mon, 12 Jun 2023 06:38:39 GMT

Hi @Debitcardblues

Please give us a call on 150 and the team will help you get the content lock removed from your account.

Leanne.

Re: How do i remove content lock im on pay as you go

Debitcardblues — Mon, 12 Jun 2023 16:22:52 GMT

I have done that today around 4.30pm. I have to try a different myEE
browser selection because you are always changing them. I will try later
but do not know if this will solve the removal of the child lock to OFF.
Why can nobody tell me it should be simple.

Re: How do i remove content lock im on pay as you go

Leanne_T — Tue, 13 Jun 2023 06:43:48 GMT

Hi @Debitcardblues

Did you call and speak to our mobile care team on 150?

Are you on a pay as you go or pay monthly account with us?

Leanne 🙂