topic Re: Scam in Security

Scam

ivanoeva — Thu, 09 Mar 2023 16:29:11 GMT

I was scammed from someone claiming to work for EE. I was offered the new iPhone for a good price. Everything was looking 100% real as I checked the number that called me and it was coming up as a EE customer service. So I genuinely believed and accepted the offer. The next day I received the iPhone but it was a wrong one the same

person was in touch with me and said that a new phone will be send to me and to compensate me for the mistake i will have a gift. When he said to me to go and send it back to them i was a bit confused and I asked why not arranging a pick up he said it will be quicker if i send it so they can arrange everything else. ( never been scammed before and everything looked so legit to me i never ever thought that this could be a scam) any way when i when to royal mail the guy said he just spoke to his manager and its going to be better to send it to a customer that got my order and he will send yours. as i did ( very silly of me i know what all of you would think) in that moment i even didn’t think what is going on. Any way the next day i never received the phone and realized that its all a scam. So i am left now with no phone anxiety and a massive bill to pay because someone decided that the easiest way to earn some cash is to scam normal people. I spoke to the EE police and bank. All i am hopping is that EE wont make me pay that massive bill. Is there anyone is the same situation as me ? Is there any chance to get this sorted? Thank you.

Re: Scam

Leanne_T — Thu, 09 Mar 2023 18:10:45 GMT

Hi @ivanoeva

I am very sorry to hear this has happened.

What have EE advised when you called us?

Did the phone get sent back to a residential address?

Thanks.

Leanne.

Re: Scam

ivanoeva — Thu, 09 Mar 2023 18:13:00 GMT

I spoke to EE yesterday evening the girl said its gonna go under investigation. And yes the phone was send to a residential address as i was told thats a customer address

Re: Scam

Leanne_T — Thu, 09 Mar 2023 18:14:37 GMT

Thanks for coming back to me @ivanoeva

Please let me know what happens once this has been investigated and the team get back to you.

Leanne.

Re: Scam

ivanoeva — Thu, 09 Mar 2023 18:37:05 GMT

I will definitely i hope everything will be respectful asap thank you

Re: Scam

Leanne_T — Thu, 09 Mar 2023 18:38:23 GMT

No problem @ivanoeva

I hope to hear back from you soon 🙂

Leanne.

Re: Scam

Chris_B — Thu, 09 Mar 2023 19:17:36 GMT

@ivanoeva I do hope you gave the police that residential address.

Re: Scam

ivanoeva — Thu, 09 Mar 2023 19:48:40 GMT

I did i gave them

all of the information i have for this scammers. I hope they will be found. But to be honest police said that they cant guarantee that they will look into it. So fingers crossed.