topic How do I turn off my content lock? in Security

How do I turn off my content lock?

Kianrendell2002 — Wed, 08 Mar 2023 02:21:06 GMT

Re: How do I turn off my content lock?

XRaySpeX — Wed, 08 Mar 2023 03:03:11 GMT

@Kianrendell2002 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: How do I turn off my content lock?

Ekele — Mon, 28 Aug 2023 19:09:52 GMT

Contract

Re: How do I turn off my content lock?

Katie_B — Tue, 29 Aug 2023 06:46:20 GMT

Hi @Ekele.

Welcome to the community.

Are you a pay as you go or pay monthly customer?

Katie

Re: How do I turn off my content lock?

twotripsxd — Thu, 12 Oct 2023 21:10:37 GMT

It's not letting my boyfriend remove content lock and it's also messing up with the manage button on the app it's not loading I don't know why this isn't loading up

Re: How do I turn off my content lock?

Leanne_T — Fri, 13 Oct 2023 06:16:21 GMT

Hi @twotripsxd

Is the account pay as you go or pay monthly?

Leanne.

Re: How do I turn off my content lock?

Embulo — Sat, 11 Nov 2023 04:34:25 GMT

Remove age restriction

Re: How do I turn off my content lock?

XRaySpeX — Sat, 11 Nov 2023 04:39:23 GMT

@Embulo : Try reading the Solution to this thread you latched onto.

Re: How do I turn off my content lock?

LDan1976 — Mon, 05 Aug 2024 13:12:58 GMT

How do I turn off my content lock?

Re: How do I turn off my content lock?

LDan1976 — Mon, 05 Aug 2024 13:15:14 GMT

Yes pay as you go, I want to turn off content lock can you help. I don't have a credit card. I have debit and driver license

Re: How do I turn off my content lock?

Alex_H — Mon, 05 Aug 2024 14:32:57 GMT

Hi @LDan1976,

Welcome to the EE Community 🙂

To remove a content lock when on Pay as you go, if you do not have a credit card, please pop into your local EE store with your valid driving license and one of our store guides can remove the content lock for you.

You can find the details of your nearest store here EE Store Finder | How to find your nearest EE store | EE

Alex

Re: How do I turn off my content lock?

LDan1976 — Mon, 05 Aug 2024 14:46:36 GMT

Thanks, is it possible to do that on line too?

Re: How do I turn off my content lock?

Alex_H — Mon, 05 Aug 2024 14:57:08 GMT

No problem 🙂

Without a credit card it is not possible to verify age either online or over the phone, if using a driving license or other ID as your proof of age it will have to be done in an EE store.

Alex

Re: How do I turn off my content lock?

LDan1976 — Mon, 05 Aug 2024 15:53:36 GMT

Thanks 4 reply

Re: How do I turn off my content lock?

Alex_H — Mon, 05 Aug 2024 16:03:30 GMT

You're welcome @LDan1976 🙂

Alex

Re: How do I turn off my content lock?

overkill89 — Fri, 15 Nov 2024 14:08:00 GMT

Hello, sorry for bumping an old thread, i went to my local EE store to remove the content lock and they said i had to speak to customer service as they couldnt do it. Kind of at a loss of what to do as i only have a debit card. Any help would be appreciated.

Re: How do I turn off my content lock?

Ali_A — Fri, 15 Nov 2024 15:46:49 GMT

Hi @overkill89

Did you take any other form of photo ID with you, that confirmed your address and Date of Birth, such as driving licence or passport?

Ali

Re: How do I turn off my content lock?

overkill89 — Fri, 15 Nov 2024 16:00:17 GMT

I spoke to one of the employees about removing the content lock and he said i had to contact customer support on 150 as they couldnt remove it themselves.

Re: How do I turn off my content lock?

Leanne_T — Fri, 15 Nov 2024 18:28:06 GMT

Hi there @overkill89

Did you take photo ID with you when you visited the EE Store?

This would be needed for the guides to help with the content lock.

Leanne.

Re: How do I turn off my content lock?

overkill89 — Sat, 16 Nov 2024 01:06:45 GMT

No, he never asked for it because he said they couldnt remove the content lock and that i had to contact customer support on 150