topic Re: Parental controls turn off in Security

Parental controls turn off

luki777t — Sat, 28 Jan 2023 21:14:33 GMT

Hi how do I turn off Parental Controls I have a debit card

Re: Parental controls turn off

XRaySpeX — Sat, 28 Jan 2023 21:37:50 GMT

@luki777t : Anybody can have a debit card. It's no proof of age.

Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: Parental controls turn off

luki777t — Sat, 28 Jan 2023 21:40:01 GMT

Payg

Re: Parental controls turn off

XRaySpeX — Sat, 28 Jan 2023 21:46:55 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Parental controls turn off

luki777t — Sat, 28 Jan 2023 21:48:40 GMT

Ok Thank you

Re: Parental controls turn off

XRaySpeX — Sat, 28 Jan 2023 21:50:42 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Parental controls turn off

lu1id_en1gma — Sat, 25 Feb 2023 02:54:23 GMT

lol. Freeserve and Wanadoo!

There's some memories!

Re: Parental controls turn off

Abbaspresy — Tue, 28 Feb 2023 23:08:45 GMT

Yes

Re: Parental controls turn off

Jon_K — Wed, 01 Mar 2023 07:32:27 GMT

Hi @Abbaspresy

Are you trying to alter your content lock?

Are you on pay monthly or pay as you go?

Jon

Re: Parental controls turn off

Smith95 — Sat, 22 Apr 2023 00:28:21 GMT

How ?

Re: Parental controls turn off

Leanne_T — Sat, 22 Apr 2023 06:31:07 GMT

Hi @Smith95

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Parental controls turn off

johnrwhite — Sun, 30 Jul 2023 17:24:10 GMT

Hi @Leanne_T

I am caught in this trap now too. After many years with EE over the last two days content lock has been turned on (not by me) on my phone.

For reference when I try to deactivate it the system first shows an incorrect phone number - one I haven't used in over a decade.

I have twice now called customer services to have the lock disabled only for it minutes later to turn back on. I have also used the new online service to disable it - which I was informed had been successful - only to find it had not worked and it was still on.

I work in cybersecurity and need to be able to access all manner of online content. If I can't get this fixed I can't do my job and will need to leave EE near immediately.

Thanks

Re: Parental controls turn off

Leanne_T — Mon, 31 Jul 2023 06:55:26 GMT

Hi @johnrwhite

I am very sorry to hear this has happened, please get back in touch with our mobile care team to get this looked into in more detail to resolve this.

Leanne.

Re: Parental controls turn off

Tonypotter1 — Fri, 25 Aug 2023 03:40:38 GMT

Yes

Re: Parental controls turn off

Leanne_T — Fri, 25 Aug 2023 06:01:26 GMT

Hi @Tonypotter1

Please see How Do I Turn On Parental Controls on My Device? for full details.

Hope this helps.

Leanne.

Re: Parental controls turn off

CristianDogaru — Fri, 13 Oct 2023 11:05:44 GMT

Vreau sa dezactive control parental

Re: Parental controls turn off

1988thai — Sat, 29 Jun 2024 13:08:19 GMT

Thank you 👍🏻