topic Re: Content unlock in Security

Content unlock

Chriskelly1804 — Sat, 10 Apr 2021 04:36:55 GMT

Can’t find how to turn off content blocking

Re: Content unlock

Chris_B — Sat, 10 Apr 2021 05:50:45 GMT

@Chriskelly1804 From within the My EE app click the 3 lines on the top left then click Settings then click Restriction at the top you can toggle the content restrictions from strict, Moderate and Off. If you’ve never changed content restrictions you might not be able to do this and you’ll need to call customer services to request that they do this for you for the first time. You might need to pay a refundable token with a credit/debt card to prove you over 18.

Re: Content unlock

Leanne_T — Sat, 10 Apr 2021 07:12:28 GMT

Morning @Chriskelly1804

Welcome to the community 🙂

I can see you have had some great advice from @Chris_B.

You can find full details in our How do I turn on parental controls / content lock on my device, Help page.

Thanks 🙂

Leanne.

Re: Content unlock

Jscanlan1985 — Wed, 23 Nov 2022 10:32:36 GMT

Hiya my name is Joanna scanlan my D.O.B is XXXXXX and would like my content unlocked please.

[Mod edit: Please do not post personal information in this public forum. Thanks]

Re: Content unlock

James_B — Wed, 23 Nov 2022 10:34:04 GMT

Hi @Jscanlan1985,

Welcome to the EE Community. 🙂

Please see How do I turn on parental controls on my device? for help with changing your content lock settings.

Hope this helps.

James

Re: Content unlock

Ra63 — Fri, 24 Feb 2023 02:02:54 GMT

Unlock adult content

Re: Content unlock

Leanne_T — Fri, 24 Feb 2023 07:01:12 GMT

Morning @Ra63

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: Content unlock

MNR1 — Mon, 24 Jul 2023 04:48:26 GMT

The most idiotic site you can not find anywhere how to turn off the lock . EE tells me there is no lock but in fact they keep putting lock on my adult content They are cheating . That is very mean deceptive by business of this size

Re: Content unlock

Leanne_T — Mon, 24 Jul 2023 06:34:18 GMT

Hi @MNR1

Do you have a pay as you go or pay monthly account?

Leanne.

Re: Content unlock

Omorillo — Tue, 05 Sep 2023 21:04:22 GMT

It doesn’t help at all

Re: Content unlock

Katie_B — Wed, 06 Sep 2023 06:49:16 GMT

Hello @Omorillo.

Thanks for coming here.

Have you been able to view our help page on how to remove content lock?

Are you a pay as you go or pay monthly user?

Speak soon,

Katie

Re: Content unlock

Pappo — Sat, 21 Oct 2023 22:22:50 GMT

Yes exactly

Re: Content unlock

Christopher_G — Sun, 22 Oct 2023 07:21:12 GMT

Hi @Pappo

Check out our 'How Do I Turn On Parental Controls on My Device?' help page.

Chris

Re: Content unlock

Dzika — Wed, 06 Dec 2023 20:47:53 GMT

Pay as you go . How does content unlock work

Re: Content unlock

Katie_B — Thu, 07 Dec 2023 07:41:18 GMT

Hello @Dzika.

Welcome to the community.

To remove content lock on EE pay as you go you will either need to give us a call with a credit card to prove your 18+ or visit your local EE Store with photo ID.

Katie

Re: Content unlock

Damini — Sat, 16 Mar 2024 01:48:09 GMT

I need to unblock my content

Re: Content unlock

Katie_B — Sat, 16 Mar 2024 07:20:55 GMT

Hi @Damini.

You can find information on how to remove content lock by visiting this page HERE.

Katie

Re: Content unlock

Emmo_p — Sun, 23 Jun 2024 22:25:54 GMT

There is no settings to click

Re: Content unlock

Katie_B — Mon, 24 Jun 2024 06:48:15 GMT

Good morning @Emmo_p.

Are you a pay as you go or pay monthly customer?

Katie

Re: Content unlock

Pappo — Mon, 24 Jun 2024 06:51:14 GMT

Monthly
Sent from my iPhone