topic Why can't I unlock the content lock on my phone in Security https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1229051#M8136 Thu, 16 Feb 2023 02:43:54 GMT Markredwood1 2023-02-16T02:43:54Z Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1229051#M8136 Thu, 16 Feb 2023 02:43:54 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1229051#M8136 Markredwood1 2023-02-16T02:43:54Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1229059#M8137 <P>Are you on contract or PAYG?</P> <UL> <LI><SPAN>On Contract: Follow&nbsp;</SPAN><A href="http://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off" target="_blank" rel="noopener noreferrer" data-focus-type="mouse" data-di-id="di-id-ad75eee0-6a88d5af"><U><FONT color="#0066cc">Switching Content Lock OFF or ON</FONT></U></A><SPAN>&nbsp;.</SPAN></LI> <LI><SPAN>On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy &amp; pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.</SPAN></LI> </UL> Thu, 16 Feb 2023 07:24:09 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1229059#M8137 XRaySpeX 2023-02-16T07:24:09Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1231616#M8161 <P>Not a member of staff or the wars have my own contract&nbsp;</P> Thu, 23 Feb 2023 22:56:53 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1231616#M8161 Lukeyworld1 2023-02-23T22:56:53Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1231639#M8164 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3462735">@Lukeyworld1</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>You can find the details you need to remove the content lock in our <A href="https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off" target="_blank">How do I turn on parental controls on my device?</A>, Help page.&nbsp;</P> <P>Leanne.</P> Fri, 24 Feb 2023 07:27:53 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1231639#M8164 Leanne_T 2023-02-24T07:27:53Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1232423#M8184 <P>I want to unlock the constant lock</P> Sun, 26 Feb 2023 13:10:32 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1232423#M8184 Marius45 2023-02-26T13:10:32Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1232454#M8185 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3467561">@Marius45</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Please see <A href="https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off" target="_blank">How do I turn on parental controls on my device?</A></P> <P>Hope this helps.</P> <P>James</P> Sun, 26 Feb 2023 15:10:54 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1232454#M8185 James_B 2023-02-26T15:10:54Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1242429#M8389 <P>Absolutely ridiculous, I'm coming up to 50 this month, many years ago I had to ensuring go into a bloody EE shop to prove my age, now for some stupid reason it's turned on parental lock again! I'm not traveling to a stupid store to prove who I am. I don't use credit card (I'm not stupid) but I have 3 debit cards with thousand of pounds in, yet this isn't enough to prove my bloody age! What kind of Draconian broken system do you use! I've been with you idiots for over 20 years, sort it out <span class="lia-unicode-emoji" title=":face_with_steam_from_nose:">😀</span></P> Tue, 04 Apr 2023 01:40:18 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1242429#M8389 seedaripper1973 2023-04-04T01:40:18Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1242437#M8390 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/251258">@seedaripper1973</a></SPAN>&nbsp;</P> <P>Are you trying to remove content lock in your My EE Account?</P> <P>What happens when you do this?</P> <P>Jon</P> Tue, 04 Apr 2023 06:33:29 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1242437#M8390 Jon_K 2023-04-04T06:33:29Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1246220#M8464 <P>Followed link and it worked straight away, thank you.&nbsp;</P> Wed, 19 Apr 2023 19:55:31 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1246220#M8464 BunkerBob 2023-04-19T19:55:31Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1246279#M8465 <P>Thanks for letting us know <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3573071">@BunkerBob</a></SPAN>&nbsp;</P> <P>Leanne.</P> Thu, 20 Apr 2023 06:51:51 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1246279#M8465 Leanne_T 2023-04-20T06:51:51Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1266864#M8778 <P>I did go to EE as I'm with them in contract..staff said they r not allow&nbsp; to unlock it n referred me to a repair shop literally across theirs. So went n guaranteed&nbsp; to fix..paid the guy n my phone&nbsp; is not working anymore at all..I need an explanation&nbsp;&nbsp;</P> Thu, 22 Jun 2023 11:13:25 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1266864#M8778 Jen-marie 2023-06-22T11:13:25Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1266874#M8779 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1019836">@Jen-marie</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Were you trying to unlock a phone to use with a different network SIM or change the content lock restrictions on your EE account?</P> <P>James</P> Thu, 22 Jun 2023 11:30:35 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1266874#M8779 James_B 2023-06-22T11:30:35Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280524#M9080 <P>Why can’t I blocked from websites&nbsp;</P> Wed, 02 Aug 2023 16:24:04 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280524#M9080 Freeride33 2023-08-02T16:24:04Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280527#M9081 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3892372">@Freeride33</a>&nbsp;: How about reading the Solution to this thread you've latched on to?</P> Wed, 02 Aug 2023 16:27:25 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280527#M9081 XRaySpeX 2023-08-02T16:27:25Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280534#M9082 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3892372">@Freeride33</a></SPAN>&nbsp;</P> <P>You can find the details you need to remove the content lock in our <A href="https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off" target="_blank">How do I turn on parental controls on my device?</A>, Help page.&nbsp;</P> <P>Leanne.</P> Wed, 02 Aug 2023 16:31:54 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1280534#M9082 Leanne_T 2023-08-02T16:31:54Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281629#M9122 <P><STRONG>iphone</STRONG></P> Sat, 05 Aug 2023 19:24:25 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281629#M9122 Alexadam 2023-08-05T19:24:25Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281630#M9118 <P>iPhone 14 pro. Max</P> Sat, 05 Aug 2023 19:25:54 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281630#M9118 Alexadam 2023-08-05T19:25:54Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281631#M9119 <P>iphone</P> Sat, 05 Aug 2023 19:26:11 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281631#M9119 Alexadam 2023-08-05T19:26:11Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281634#M9120 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3900164">@Alexadam</a>&nbsp; &nbsp;Have you read the solution to this thread? &nbsp;And followed the instructions?&nbsp;</P> Sat, 05 Aug 2023 19:50:10 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1281634#M9120 Chris_B 2023-08-05T19:50:10Z Re: Why can't I unlock the content lock on my phone https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1287564#M9290 <P>Hello you can help me&nbsp;</P> Fri, 25 Aug 2023 15:19:00 GMT https://community.ee.co.uk/t5/Security/Why-can-t-I-unlock-the-content-lock-on-my-phone/m-p/1287564#M9290 Irina0121 2023-08-25T15:19:00Z