topic Re: Fraud in Security

Fraud

Antonio2023 — Fri, 10 Feb 2023 07:48:29 GMT

I have had fraud in my account and ee won’t help me to sort and keep sending bill any chance you can help

Re: Fraud

James_B — Fri, 10 Feb 2023 07:50:35 GMT

Hi @Antonio2023,

Welcome to the EE Community.

I'm sorry to hear you've been the victim of fraud. Have you reported it to our Customer Care Team?

James

Re: Fraud

Antonio2023 — Fri, 10 Feb 2023 07:52:36 GMT

Yes I have and I have told my bank and stopped my direct debit but I am still receiving bills saying I owe £196

Re: Fraud

James_B — Fri, 10 Feb 2023 07:57:09 GMT

Hi @Antonio2023,

When did you report it? What were you advised when you called?

James

Re: Fraud

Antonio2023 — Fri, 10 Feb 2023 07:59:02 GMT

November 2022

Sent from my iPhone

Re: Fraud

James_B — Fri, 10 Feb 2023 08:02:56 GMT

Hi @Antonio2023,

If you haven't had any updates from the fraud team, please get in touch with Customer Care so a member of the team can check the notes on your account.

They'll be happy to help. 🙂

James

Re: Fraud

Antonio2023 — Fri, 10 Feb 2023 08:05:02 GMT

I have spoke to 4 people and none of them have been any help do you have a email or phone no for anybody that will help

Sent from my iPhone

Re: Fraud

James_B — Fri, 10 Feb 2023 08:06:22 GMT

Hi @Antonio2023,

Any member of our team should be able to help you with this. What were you advised when you called?

James

Re: Fraud

Antonio2023 — Fri, 10 Feb 2023 08:10:02 GMT

I was advised by Laura to cancel direct debit and the bill would stay at £12 a month as I was paying and ee would sort the rest out I have sent everything over to her but now getting no response and still getting debt letters from ee

Sent from my iPhone

Re: Fraud

James_B — Fri, 10 Feb 2023 08:13:58 GMT

Hi @Antonio2023,

Our Customer Care Team will be happy to check what action Laura has taken if you get in touch.

Thanks

James

Re: Fraud

Antonio2023 — Fri, 10 Feb 2023 08:16:02 GMT

Ok so just ring 150 then

Sent from my iPhone

Re: Fraud

James_B — Fri, 10 Feb 2023 08:18:11 GMT

That's right @Antonio2023

The team can access your account and make sure everything is in hand.

Please let us know how you get on.

Thanks 🙂

James

Re: Fraud

jamesriordan — Mon, 24 Apr 2023 11:45:17 GMT

I have been trying to but unable to get through. My issue is that I have been informed in a text message from EE that I have changed my billing address but I haven't changed it. How can I raise my concern to speak to someone urgently?

Re: Fraud

James_B — Mon, 24 Apr 2023 12:47:48 GMT

Hi @Antonio2023,

Welcome to the EE Community.

Please get in touch with our Customer Care Team on 150.

They'll be happy to help.

James