topic Re: EE digital assistance in Security

EE digital assistance

daleemcguire — Thu, 05 Jan 2023 13:31:07 GMT

I have today received this sms.

I have recently upgraded and everything in the message is factually correct.

EE called me to discuss the upgrade this morning and everything had went through fine and have email confirmation of the order already.

For this reason I'm sceptical to the authenticity of the text. And if not a legitimate text from EE, how has someone gained such information?

+447860019338 / 07860019338 is the number.

Re: EE digital assistance

Christopher_G — Thu, 05 Jan 2023 15:13:19 GMT

Hi @daleemcguire

We'll look into this for you. How did you take out the upgrade? You mentioned someone called you, was it then?

If so, which number called you?

Chris

Re: EE digital assistance

daleemcguire — Thu, 05 Jan 2023 15:56:36 GMT

+447860019338 is the number I received the text from.

I applied for online upgrade on Jan 4th and I agreed to trade in old handset for discount.

This morning I received text from EE saying there was an issue with the order and to call 150, which I did.

Spoke to an EE assistant who said further info on trade in handset was required before order can go through.

Assistant sent me a link from EE asking me to screen share. In this he sent me documents relating to the upgrade which I had to read, follow the instructions and hit confirm, which I did.

Then 2 hours later I received the text from 'EE Digital Assistant'

I thought everything was already signed up for so thought the new text to be strange.

Re: EE digital assistance

James_B — Thu, 05 Jan 2023 17:13:13 GMT

Hi @daleemcguire,

That's a genuine message from EE, confirming your order has been completed and is ready for dispatch.

Hope this helps.

James

Re: EE digital assistance

XRaySpeX — Thu, 05 Jan 2023 20:48:36 GMT

What is the exact wording of this SMS, obscuring your personal info?

Re: EE digital assistance

MattHawkinsUK — Wed, 18 Jan 2023 20:14:09 GMT

I had one of those messages from +447860019338

‐‐--------------

Hi Matt, I'm Aimee, your EE digital assistant. Thanks for your upgrade order.

You are signed up for the ###### plan with your #######. We are busy getting your order ready, once DPD confirm your parcel number I will send you a link to track and manage your delivery preferences.

Please CONFIRM if you are happy with your order details or reply to this message if you need help - it's faster than calling us!

‐------------

The details were correct. The fact it was from a random mobile number made me suspicious. Not a chance I'm interacting with "Aimee".

If this is genuine it is an *awful* way to implement such a system. In fact I would say it is dangerous to confuse people and make it impossible to tell what is genuine and what is a scam.

Re: EE digital assistance

Katie_B — Thu, 19 Jan 2023 08:34:45 GMT

Good morning @MattHawkinsUK.

Please could I confirm have you recently processed an upgrade?

Katie

Re: EE digital assistance

Kroberts21 — Tue, 07 Feb 2023 11:20:42 GMT

Hi... I have just received the same message and was also sceptical!!... is it safe to reply or just ignore the message??

Tia

Re: EE digital assistance

Christopher_G — Wed, 08 Feb 2023 10:18:43 GMT

If it's the same message, from the same number, then it is from us, @Kroberts21.

Chris