topic Re: Steven from Wigan in Security

Steven from Wigan

Tony466 — Wed, 16 Nov 2022 14:16:20 GMT

I’ve gotten a call from Steven from Wigan. They told me to check the official numbers of ee and it was right but I’m still not sure if it’s legit so I’m asking if anyone knows if it’s actually from ee or if it’s a scam.

Re: Steven from Wigan

grsdev — Wed, 16 Nov 2022 14:30:43 GMT

Chances are it is indeed a scam.

Forging a caller ID is trivial with modern VoIP systems so just because the caller has set theirs to match a number belonging to EE doesn't mean it IS EE. In fact, I'd go as far as to say that only someone trying to look legit when they're not would get you to check their CLID.

Re: Steven from Wigan

James_B — Wed, 16 Nov 2022 15:22:20 GMT

Hi @Tony466,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check this was a genuine call from EE, if you get in touch.

Thanks

James

Re: Steven from Wigan

bristolian — Wed, 16 Nov 2022 18:25:23 GMT

I'd also note that in some cases, genuine outbound calls from EE C/S are preceded by a text message confirming "we will call you in a few minutes" or words to that effect.

I agree that anyone proactively drawing attention to the CLID probably has ulterior motives for doing so.