topic Re: I was scammed in Security

I was scammed

ussamahmehmood — Thu, 10 Nov 2022 00:43:33 GMT

When looking to cancel my contract I was contacted by who said to be a EE promotional team employee after ordering and upgrade to a Google pixel 7 Pro. I was then greeted with a parcel of an I phone so I contacted the "employee" and they said to return it to an address so I did and they said a the actual parcel will arrive shortly however I was incorrect again being a I pad Pro so I repeated the same process only to self discover they were scammers who used ees own 150 number to trick me into two contracts on my account how do I get help.

Re: I was scammed

Chris_B — Thu, 10 Nov 2022 07:45:29 GMT

@ussamahmehmood You call customer services about this. You report it to the police.

Re: I was scammed

ussamahmehmood — Thu, 10 Nov 2022 08:30:58 GMT

What do I say

Re: I was scammed

Jon_K — Thu, 10 Nov 2022 08:42:43 GMT

Hi @ussamahmehmood.

I'm sorry to hear this happened.

If you explain what has happened to our Customer Care team they will be able to help you with this. Just let them know what you've told us on here, and they will also ask for more detail too.

Jon

Re: I was scammed

ussamahmehmood — Mon, 14 Nov 2022 00:24:11 GMT

Thank you Im Just so stressed out with this all and they made it seem so authentic aswell so all I'm hoping for is the fraud department being able to aid me on trying to rectify this in my account.

Re: I was scammed

Jon_K — Mon, 14 Nov 2022 07:58:07 GMT

Have you managed to speak with our Customer Care team, @ussamahmehmood?

Jon

Re: I was scammed

ussamahmehmood — Mon, 14 Nov 2022 10:03:25 GMT

I did and they said they would get back to me in the next 7 days from thursday

Re: I was scammed

Jon_K — Mon, 14 Nov 2022 10:33:24 GMT

Thanks @ussamahmehmood.

Let us know how you get on once you hear back.

Jon