topic Re: Sim not working in Security

Sim not working

Pedro32 — Fri, 28 Oct 2022 10:45:40 GMT

Yesterday I sent many texts and the ee blocked me of sending texts . Today my sim is blocked. Why?

Re: Sim not working

Schockwave — Fri, 28 Oct 2022 10:48:58 GMT

Hello @Pedro32 ,

Welcome to the community,

If you send too many text, then it is seen as spam and that is why EE have blocked you from sending them.

Is your SIM card working for making calls?

You would have to otherwise contact customer service and speak to them, to get this resolved.

Re: Sim not working

XRaySpeX — Fri, 28 Oct 2022 12:58:37 GMT

@Pedro32 : Your no. has been detected or at least suspected of spamming by sending too many texts to too many recipients in a short space of time thereby violating the terms of use of the network. It's a matter of network integrity.

You can't fix it yourself; you need to call CS.

Re: Sim not working

Pedro32 — Fri, 28 Oct 2022 14:59:35 GMT

Hello, I got this number 4 years ago and today the ee blocked my number with no reason. Please help me get my number back

Re: Sim not working

Chris_B — Fri, 28 Oct 2022 15:25:22 GMT

@Pedro32 are you on contract or pay-as-you-go? If you’re on contract, have you paid your most recent bill if you’re on pay-as-you-go when did you last you it ? has a Sim card gone into hibernation through lack of use?

Re: Sim not working

XRaySpeX — Fri, 28 Oct 2022 15:46:19 GMT

@Pedro32 : No reason? You've already told us you were blocked for sending too many texts & therefore were suspected of spamming.

Re: Sim not working

Pedro32 — Fri, 28 Oct 2022 16:55:04 GMT

I’ve been costumer of ee for 4 years and I top up £20 every month.
yesterday I sent 15 texts and today I’m blocked. It can’t be like that to cancel your number without telling you why. Even when I call they tell me I can’t help. They can see very good that I’m a regular costumer. So the costumer always have the right to get help. No to take him off on this way. I’ll make more complaints even if I don’t get it back because that’s not right