doubtful "e" mail

DEV-Alan — Tue, 20 Sep 2022 14:14:14 GMT

Please advise me is this legit?

Dear Alan,

We are contacting you because one or more of your devices or programs uses the TLS 1.0 and/or TLS 1.1 encryption protocols to connect to our mail.com email servers, or is using an unencrypted connection. This involves either access via SMTP (sending emails) or retrieval via POP3/IMAP (receiving emails).

Unfortunately, the TLS 1.0 and TLS 1.1 encryption protocols are outdated and no longer meet current security standards. To protect your email communications, soon we will no longer allow access to our mail.com servers with these outdated protocols. Unencrypted access will also no longer be possible.

What does this mean for you?

After the protocols have been deactivated, the transfer of emails between your affected device or program and our mail.com servers will no longer work; i.e. no emails will be transmitted to or from your mail.com email account using TLS 1.0 and TLS 1.1. Furthermore, unencrypted SMTP/IMAP/POP3 connections will no longer function. In other words, as of Oct. 5, 2022, it will only be possible to connect if TLS 1.2 or TLS 1.3 encryption is in place.

The following devices or programs may be affected:

	Third-party email programs such as Outlook, Thunderbird or pre-installed apps in which you have set up your mail.com email account.

	Email accounts of other providers which you have linked to your mail.com email account.

	Webcams, printers and/or routers that send emails from your mail.com email account.

If the above apply to you, please take a moment to check your POP3 and/or IMAP server settings and make sure that you have enabled an encrypted connection.

Need help enabling encryption? Please see our Help pages on setting up POP3 and IMAP.

Please rest assured that you can continue to access your emails at all times by logging in to your account at www. mail .com or using the mail.com Mail App, which are protected by the highest security standards.

Security information:

We recommend that you only use newer devices and programs that support the latest TLS 1.2 or 1.3 encryption protocols and transfer your emails securely. In addition, please remember that it is important to install security updates regularly.

Thank you for your understanding!

Best regards,
Your mail.com Customer Management Team

Re: doubtful "e" mail

chistery — Tue, 20 Sep 2022 13:26:49 GMT

Hi @DEV-Alan Do you use mail.com? It looks fairly legit, are you using an insecure protocol?

Re: doubtful "e" mail

DEV-Alan — Tue, 20 Sep 2022 13:32:49 GMT

In that case I am confused, how do I know if the mail will continue?

Re: doubtful "e" mail

chistery — Tue, 20 Sep 2022 13:41:56 GMT

So you are using mail.com for email? If you do not follow their advice and move to secure protocols to send and receive your email, then it does look like you won't be able to send or receive further emails.

Re: doubtful "e" mail

XRaySpeX — Tue, 20 Sep 2022 14:07:00 GMT

What eMail client are you using? The more up-to-date the more likely it supports the latest TLS protocols.

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