topic Re: change the adult content filter in Security

change the adult content filter

Soroosh58 — Wed, 20 Jul 2022 16:44:36 GMT

How do I change the adult content filter. I am over 18

Re: change the adult content filter

Christopher_G — Wed, 20 Jul 2022 17:31:14 GMT

Welcome to the community.

Are you on contract or pay as you go? If you're on contract, you can change this in the parental controls section of your My EE account.

Chris

Re: change the adult content filter

claudrutter — Wed, 10 Aug 2022 18:29:00 GMT

How do I change the adult filter

Re: change the adult content filter

claudrutter — Wed, 10 Aug 2022 18:29:21 GMT

Pay as you go

Re: change the adult content filter

Leanne_T — Thu, 11 Aug 2022 06:48:38 GMT

Hi @claudrutter

Thanks for posting.

Please give us a call on 150 and the team can look into removing the content lock and let you know what is needed.

Leanne 🙂

Re: change the adult content filter

Ngocbui19 — Mon, 17 Oct 2022 19:07:47 GMT

I try to call 150 but it ask for credit top up to call

But I have registered for unlimited minutes aldreay, why I need to top up extra credit just to call 150 for help?

It is so unfair!

Re: change the adult content filter

XRaySpeX — Mon, 17 Oct 2022 22:27:03 GMT

@Ngocbui19 : Your pack doesn't include calls to CS, which cost 15p each call.

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.