Please provide this pin to the store advisor......?????

LME1981 — Wed, 03 Aug 2022 14:23:40 GMT

Hi There,

I upgraded in store today. Whilst there I had a text to my phone that I needed to provide to the advisor to access my account and set up my upgrade. All was well and good with my upgrade!

3 hours later, away from the store, I have had another text from EE saying the same thing.....'Please provide this pin to the advisor...if it's not you please report it to 150.'

Of course i tried to call 150 and impossible to get through.

Is this some kind of fraud and what shall I do?

Thank you!

Re: Please provide this pin to the store advisor......?????

Leanne_T — Wed, 03 Aug 2022 15:15:09 GMT

Hi there @LME1981

Thanks for coming here.

I would suggest calling us again on 150, the team can check your account and let you know if the second PIN has been sent in error.

Thanks,

Leanne.

topic Re: Please provide this pin to the store advisor......????? in Security

Please provide this pin to the store advisor......?????

Re: Please provide this pin to the store advisor......?????