topic Re: 249 text suspicious in Security

249 text suspicious

Ct1991 — Fri, 25 Feb 2022 23:40:23 GMT

I recently got a text from 249 asking me the usual recent interaction rate out of 10 questions however i have not been to any ee store recently or called customer service?

from what i know this usually wont come up unless a member of staff has accessed my account in store? Is this something to worry about?

Re: 249 text suspicious

XRaySpeX — Fri, 25 Feb 2022 23:58:41 GMT

Only if it asks for & you give any of your personal info.

Re: 249 text suspicious

Leanne_T — Sat, 26 Feb 2022 08:06:38 GMT

Morning @Ct1991

Thanks for coming here.

We do send messages for feedback from 249, usually if you have contacted us and spoke to our Mobile Care team.

To check the message I would suggest giving us a call on 150 and the team will be able to look into this for you

Thanks 🙂

Leanne.

Re: 249 text suspicious

C-jennings — Fri, 21 Jun 2024 08:39:36 GMT

I received a text from 249 this morning I'm not sure what to make of it especially after all the EE points scam messages. Is this a real or fake text I haven't entered any details etc. I do have broadband with EE and have had it for a few years now.

Re: 249 text suspicious

Christopher_G — Fri, 21 Jun 2024 09:57:29 GMT

Hi @C-jennings

That looks like a genuine message. We do send text messages for feedback from the number 249. You don't have to reply if you don't want to. 🙂

Chris

Re: 249 text suspicious

Ellalillyhearn — Sun, 02 Mar 2025 13:15:40 GMT

Thank you for using your phone on the EE mobile network recently. We'll text you shortly for some feedback about your recent network experience. All texts are FREE. To opt-out, please reply with STOP.

How likely are you to recommend EE based on the quality of your experience using the EE mobile network within the last month? From 0 (unlikely) to 10 (highly likely).

this is what I was just sent ???

Re: 249 text suspicious

XRaySpeX — Sun, 02 Mar 2025 14:11:57 GMT

@Ellalillyhearn : Looks innocuous.

Re: 249 text suspicious

Rach_H — Mon, 03 Mar 2025 12:32:08 GMT

Hi @Ellalillyhearn

Welcome to the Community!

@XRaySpeX is right; this message doesn't look like it's anything to be concerned about, but if you'd rather not reply, there's no need to 🙂

Rach