topic Re: Can't log on to archive.org in Security

Can't log on to archive.org

Silverwhistle — Wed, 29 Sep 2021 20:02:00 GMT

When I'm using my EE OneTouch WiFi, my access to archive.org (which is useful to me as a source of books) seems to be blocked. Please advise. There was an error message at one point about its certification, but it works fine on other networks and servers.

Re: Can't log on to archive.org

Leanne_T — Thu, 30 Sep 2021 08:05:00 GMT

Hi @Silverwhistle

Thanks for coming to the community.

Is this happening with all devices when connected to the WiFi?

Leanne.

Re: Can't log on to archive.org

Silverwhistle — Thu, 30 Sep 2021 08:30:20 GMT

Yes. When it first happened there was an error message (which sadly I haven’t saved) that gave the impression that EE didn’t allow connecting to archive.orgbecause it was ‘anonymous’ or something along those lines.

Re: Can't log on to archive.org

Leanne_T — Thu, 30 Sep 2021 08:44:16 GMT

Hi @Silverwhistle

Can you try clearing your bowser history on the device you are using to connect to the WiFi and try this again?

Leanne.

Re: Can't log on to archive.org

mikeliuk — Thu, 30 Sep 2021 11:15:58 GMT

Hi @Silverwhistle ,

Do you know whether you've turned off "Content Lock" if this is relevant to your connection?

https://www.blocked.org.uk/site/http://archive.org

https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off

Pay monthly mobile contract holders can check https://myaccount.ee.co.uk/app/controls

This may be useful to some people: https://myaccount.ee.co.uk/app/anonymous-content-lock/

Re: Can't log on to archive.org

Silverwhistle — Thu, 30 Sep 2021 13:38:20 GMT

Hi!
Yes, it seems to be on a blanket block for some reason. But I can’t seem to get into the system to turn it off.

Re: Can't log on to archive.org

Katie_B — Thu, 30 Sep 2021 14:39:21 GMT

Hi @Silverwhistle.

What happens when you try to access your My EE to manage your content lock?

Katie 🙂

Re: Can't log on to archive.org

Silverwhistle — Fri, 01 Oct 2021 11:15:29 GMT

Thanks, all! I went to the EE shop, passport in hand, yesterday, to get this sorted. They said to leave it 24 hrs so I will try again later today!

best wishes,

Silver.

Re: Can't log on to archive.org

Katie_B — Fri, 01 Oct 2021 11:20:57 GMT

Thanks for letting us know @Silverwhistle.

Have a lovely day,

Katie 🙂