topic Re: How do I remove content lock without a credit card on pay as you go (cont.) in Security

How do I remove content lock without a credit card on pay as you go (cont.)

HoodsUp — Mon, 15 Jun 2020 19:12:36 GMT

How exactly do I remove content lock off of my pay as you go phone without a credit card (as I don’t have one)? I’m not able to visit any EE stores due to the current lockdown conditions and I’m not even sure that’ll be of any use as apparently you also have to do a credit card check there aswell. This is outrageous.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Chris_B — Mon, 15 Jun 2020 20:24:20 GMT

@HoodsUp You can go to a EE store but you’ll need to book an appointment. You don’t need a credit card you just need to have ID that’s that proves you’re over 18. It’s not outrageous as you would want to child gaining access to adult content would you.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Michaeldifford — Mon, 09 Aug 2021 18:00:58 GMT

I'm over 18 why can't I turn off content lock without a credit card

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Chris_B — Mon, 09 Aug 2021 19:01:26 GMT

@Michaeldifford You can go to a store with ID to request this to be removed. You need to prove you are over 18 as you are going to gain access to age related content and you wouldn’t want a child to get that access would you. It might of been you who took out the contract but that doesn’t stop you from giving it to a child to use and now that child could be trying to gain this access.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Mew2 — Tue, 17 Aug 2021 18:47:07 GMT

Use a VPN and cut ee out of the equation. Safe, legal and none of the faff you get from ee. There are VPN apps on the apple store and play store.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

alanclarke — Thu, 28 Jul 2022 07:17:05 GMT

I don't have a credit card, and I don't have photo ID.

I'm 61. How can I remove content lock?

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Chris_B — Thu, 28 Jul 2022 07:21:44 GMT

@alanclarke I think the store will know your over 18.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Yskxie — Mon, 05 Dec 2022 02:00:24 GMT

Hi,

im 19 want to get rid of the content lock, got a debit card but no local EE stores. What do I do? Bc honestly my contract is 18+ anyway so it feels a little silly I have it in the first place 😞

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Jon_K — Mon, 05 Dec 2022 07:59:03 GMT

Hi @Yskxie.

Are you on pay as you go or a pay monthly contract?

Jon

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Yskxie — Mon, 05 Dec 2022 10:01:22 GMT

I’m on a monthly contract

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Jon_K — Mon, 05 Dec 2022 11:09:06 GMT

Thanks @Yskxie.

Are you able to remove this in your My EE Account?

If not our Customer Care team will be able to help you.

Jon

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Yskxie — Mon, 05 Dec 2022 23:44:01 GMT

Hi Jon,

I’ve tried turning the content lock off and it says it’s off within my EE settings, I have also texted EE OFF as it’s say it’s off as well but the content is still restricted

thanks

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Leanne_T — Tue, 06 Dec 2022 08:38:03 GMT

Hi @Yskxie

In this case, please call us on 150 and the team can get this looked into for you.

Leanne 🙂

Re: How do I remove content lock without a credit card on pay as you go (cont.)

nicwebbie83 — Mon, 24 Apr 2023 14:18:24 GMT

can i get some help with removing content lock off my mobile I need to do it for a work process so it's important I do it today please can I get some help

Re: How do I remove content lock without a credit card on pay as you go (cont.)

XRaySpeX — Mon, 24 Apr 2023 16:16:17 GMT

@nicwebbie83 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: How do I remove content lock without a credit card on pay as you go (cont.)

mightymidgit10 — Mon, 20 Nov 2023 18:02:26 GMT

Can someone help me moving content lock on number ********* thank you

[mod edit: removed personal details from the forum]

Re: How do I remove content lock without a credit card on pay as you go (cont.)

mightymidgit10 — Mon, 20 Nov 2023 16:57:58 GMT

Thank you or if anyone can do it now thank you

Re: How do I remove content lock without a credit card on pay as you go (cont.)

Leanne_T — Mon, 20 Nov 2023 18:03:05 GMT

Hi @mightymidgit10

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: How do I remove content lock without a credit card on pay as you go (cont.)

mightymidgit10 — Tue, 21 Nov 2023 19:11:02 GMT

what I’d do I need or come someone do it for me here if I give number

Re: How do I remove content lock without a credit card on pay as you go (cont.)

XRaySpeX — Tue, 21 Nov 2023 19:27:24 GMT

@mightymidgit10 : Don't post your mobile no. here on this public site or else the Mods will remove it.

If you have no credit card you can visit an EE store with some photo ID.