topic Re: Text scam: Payment/Direct Debit failure message in Security

Text scam: Payment/Direct Debit failure message

Sorcha — Fri, 24 Apr 2020 12:22:56 GMT

There are several versions of scam text messages circulating at the moment. We wanted to let you see examples of what these may look like so that you can keep your details safe.

The messages advise that either a payment has failed, a direct debit has failed or that your profile needs to be updated to prevent payment failure. Remember to never log into your account via a link in a message, always log into your account directly.

These messages are fake and have not come from EE, here are some examples of what they can look like.

If you've received one of these messages, or something similar, don't worry. Receiving a suspicious text, email or voice call won't harm you – harm can only come if you interact with it

Just remember these important tips:

Don’t click on links unless you’re 100% sure they are genuine

Take a moment to stop and think and trust your instincts. If it looks too good to be true or looks suspicious, it probably is

Don’t give any of your personal details or give anyone access to your computer – if you think you might have provided your bank account details, contact your bank immediately

For more information on how to stay safe online and report these message take a look at our Spam and phishing article.

Re: Text scam: Payment/Direct Debit failure message

Wilky1 — Thu, 03 Sep 2020 17:46:34 GMT

Received an SMS yesterday as follows:

EE.UK: We were unable to process your latest payment. In order to avoid fees, please update your information via: [mod edit: removed to ensure safety]

The site is a scam, my security software gave me a warning - this site is unsafe.

Re: Text scam: Payment/Direct Debit failure message

Christopher_G — Thu, 03 Sep 2020 16:27:42 GMT

Hi @Wilky1

Thank you for posting. Please forward the text message including the number you received it from, to 7726 so that it can be investigated.

Thanks

Chris

Re: Text scam: Payment/Direct Debit failure message

Rosemary — Thu, 24 Sep 2020 19:46:31 GMT

I’ve received these text messages for the past 3 months on 24th of the month. Do I just Delete or can I forward them to you?

Re: Text scam: Payment/Direct Debit failure message

XRaySpeX — Thu, 24 Sep 2020 21:25:23 GMT

@Rosemary : Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad) & then delete it.

Re: Text scam: Payment/Direct Debit failure message

Rosemary — Sun, 27 Sep 2020 15:58:40 GMT

Thanks that’s very helpful

Re: Text scam: Payment/Direct Debit failure message

XRaySpeX — Sun, 27 Sep 2020 16:21:33 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

Re: Text scam: Payment/Direct Debit failure message

MessyFries — Mon, 12 Oct 2020 21:11:39 GMT

Had a text off number +447312 522 590 reading:

EE: We are unable to process your bill. In order to avoid late payment fees, update your billing information via [web address using https:// beginning and 'ee-billingvalidate' within url]

- bill has already been taken, not the usual number ee send messages from, nor does the url follow the same structure as official ee websites so did not trust. Beware everyone.

Re: Text scam: Payment/Direct Debit failure message

Katie_B — Tue, 13 Oct 2020 06:10:44 GMT

Hello @MessyFries.

Thanks so much for coming to the community and making us aware.

If you still have the text please forward this to 7726.

Katie 🙂

Re: Text scam: Payment/Direct Debit failure message

BevvieBoo42 — Wed, 28 Oct 2020 17:18:08 GMT

Is this number a scam? seemed dodgy as I would never click on a link that's supposed to be from EE.. +44 7796 798705:
EE: We are having issues verifying your billing details. Update these details immediately at ee-payservices.com to avoid a block on your EE account

Re: Text scam: Payment/Direct Debit failure message

James_B — Wed, 28 Oct 2020 17:22:43 GMT

Hi @BevvieBoo42,

Welcome to the EE Community. 🙂

No, that isn't a genuine message from EE. Please forward the message to 7726 to report it.

Thanks

James

Re: Text scam: Payment/Direct Debit failure message

experiment626 — Fri, 13 Nov 2020 17:35:17 GMT

Got this beauty through. I assume it's a scam.

Re: Text scam: Payment/Direct Debit failure message

XRaySpeX — Fri, 13 Nov 2020 17:50:52 GMT

@experiment626 : Yes, It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created today in US. Browsers are already warning it's dangerous.

Re: Text scam: Payment/Direct Debit failure message

experiment626 — Fri, 13 Nov 2020 19:38:00 GMT

Thanks. I'll forward it on right away.

Re: Text scam: Payment/Direct Debit failure message

kirablikli — Fri, 25 Dec 2020 20:27:10 GMT

i just got a text from the number 07398202334 saying "EE We have not been able to take your monthly payment. To avoid network restrictions, update your billing information" and then a link to what I assume to be a scam website.

Re: Text scam: Payment/Direct Debit failure message

XRaySpeX — Fri, 25 Dec 2020 20:32:11 GMT

@kirablikli : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

Re: Text scam: Payment/Direct Debit failure message

ana99 — Wed, 30 Dec 2020 07:41:14 GMT

I received a text from this number: +44 7983 909377, saying the following:

EE: We have been unable to verify the details we have on your EE account. Please login at [mod edit: removed to ensure safety] to verify your data.
oddly enough my plan had ran out today, so it could have seemed like I just needed to top up my phone. Luckily, I’ve received these kind of texts before and knew it was a scam straight away. Don’t click on these links. You’re better off login in on your normal browser and checking your account there.

stay safe everyone

Re: Text scam: Payment/Direct Debit failure message

XRaySpeX — Tue, 29 Dec 2020 23:43:13 GMT

@ana99 : Yes, It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to your network provider by forwarding the text to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created yesterday in USA. Browsers are already warning it's dangerous.

Re: Text scam: Payment/Direct Debit failure message

Peakyblunders — Thu, 28 Jan 2021 19:59:50 GMT

I have had two now, last Thursday and today (Thursday) They think people are stupid!!

Re: Text scam: Payment/Direct Debit failure message

Katie_B — Fri, 29 Jan 2021 08:03:29 GMT

Hi @Peakyblunders.

Welcome to the community.

Have you reported these messages by forwarding them to 7726?

Katie 🙂