topic Re: Phone call from Carphone Warehouse in Security

Phone call from Carphone Warehouse

hawkerpaul — Wed, 08 Jan 2020 14:24:35 GMT

(Not sure if this is the correct forum, but I can't find one relating to general security)

I just received an incoming call from an unknown number who claimed to be Carphone Warehouse.

He knew my name and asked to speak to me about upgrading my phone, but I told him I'm not due an upgrade. He then said that I purchased my phone in May, which I told him was incorrect and told him when my contract does in fact expire.

As soon as I said this he hung up.

He knew my phone number (obviously), my name and the fact that I am with EE.

I've been with EE for many many years, and only ever dealt with EE directly for my phones+contracts.

I'm wondering if this is some sort of scam to get this information out of me for some reason (ie. when my contract expires)

Thanks

Paul

Re: Phone call from Carphone Warehouse

Leanne_T — Wed, 08 Jan 2020 16:32:24 GMT

Hello there @hawkerpaul

Thanks for coming back to the community.

Sorry to hear you have received this call today.

If you register your mobile number with the Telephone Preference Service,

This free service allows you to register your preference not to receive any unsolicited telesales calls

Thanks 🙂

Leanne.

Re: Phone call from Carphone Warehouse

hawkerpaul — Wed, 08 Jan 2020 18:19:46 GMT

Hi Leanne

Thank you for that.

Interestingly though, when I went on there to register my number, it said I am already registered!!!!

I've had this same number for years, but I can't ever remember registering it on there.

Re: Phone call from Carphone Warehouse

Leanne_T — Thu, 09 Jan 2020 11:51:02 GMT

Hi @hawkerpaul

Thanks for coming back.

That is strange, if you get any more calls let us know.

Leanne.

Re: Phone call from Carphone Warehouse

andrew_r — Sun, 27 Sep 2020 12:02:27 GMT

Hi hawkerpaul,

There is a widespread cold calling mobile contract scam in operation.

The perpetrators usually have an Indian accent and claim to offer very cheap deals.

They are trying to get your personal and banking details to carry out their scam.

There's an article about it, here >>>

https://www.phonesltd.co.uk/indian-scammers-02080776540-02031293010-cheap-mobile-offers/

Hope this helps.

Re: Phone call from Carphone Warehouse

andrew_r — Tue, 27 Oct 2020 15:21:58 GMT

It's a widespread scam and the fraudsters are constantly changing tactics.

Pre-Covid they were calling from the UK via spoofed numbers, they are now active again but from call centres abroad.

They claim to be calling from Carphone Warehouse, Fone City, Phone World, Smartphone Ltd and other real and fake company names.

They offer very cheap deals even claiming they'll pay off your old contract so you can keep your number.

Then use the details you give them to order multiple phone contracts in your name for different, high-end phones.

They track the orders by using their own email addresses and then call once delivered to claim they made a mistake and you have someone else's order.

The give addresses to 'send back' the phones to via your local Post Office, they wait at these addresses for your package(s) to arrive and steal the phones.

This leaves victims with multiple, expensive 24 month contracts in their name as well as damaged credit scores.

If you've been a victim, we are keeping an article up to date with all of the numbers and addresses the scammers are using (via thoughtful victims who contact us) as well as advice on what to do if you've been a victim, here >>>

https://www.phonesltd.co.uk/indian-scammers-02080776540-02031293010-cheap-mobile-offers/

I hope this helps.

Re: Phone call from Carphone Warehouse

Nininini — Wed, 03 Mar 2021 13:43:15 GMT

I have the same problem, they told me that they calling from carphone warehouse and they sent me email with offer but what is wierd is their email:

customersupport@carsphonewarehouse.com

carS instead of caR so I think its a scam!! 🤷🏻‍♀️

somebody knows where I can report them? 😤

Re: Phone call from Carphone Warehouse

Leanne_T — Wed, 03 Mar 2021 14:03:26 GMT

Hi there @Nininini

Thanks for coming to the community.

For emails, you can forward the message to report@phishing.gov.uk. The UK's National Cyber Security Team will then analyse it and, if it is identified as suspicious, attempt to take them down

You can also forward any phishing emails referring to EE to phishing@ee.co.uk

For advice from EE in relation to scams and how to keep yourself safe, take a look at the following pages

Scams: Information about scams currently circulating article >

Spam and phishing - How to stay safe and report it article >

Thanks.

Leanne.

Re: Phone call from Carphone Warehouse

Eeltruck — Wed, 10 Mar 2021 15:48:03 GMT

I’ve just had a call from them, they were claiming to be from carephoneware house and knew my name, saying car phone warehouse would pay off the rest of my contract and I would het a new phone etc, I asked them to prove who they were and they tried to get me to email - info@carphone’warehouse.com. I obviously laughed them hung up, be careful out there

Re: Phone call from Carphone Warehouse

Jon_K — Wed, 10 Mar 2021 17:51:25 GMT

Thanks for making us aware of this, @Eeltruck.

Re: Phone call from Carphone Warehouse

calimori — Fri, 12 Mar 2021 14:34:57 GMT

Just had the same myself but I am use to not confirming any details from unsolicited calls.

Interested that the advice has been to use TPS. The TPS cover unsolicited sales and marketing, and from within the UK. It can have no control over organisations who are running illegal practices and from overseas. From their site, "TPS only deals with live unsolicited direct marketing calls. Scam calls fall outside our remit."

In many cases, our names and numbers have been sold or purchased through practices that can't be regulated. At worse, they have been taken when a web site has suffered a breach and then sold on.

I would be very interested in hearing what else EE are able to do to help protect their customers against what is becoming a very regular occurrence. Internet services have a realtime blackhole list for scam IP addresses but I am not seeing a similar service from the phone providers.

Thanks.

Re: Phone call from Carphone Warehouse

S_Chapman — Fri, 09 Apr 2021 15:56:58 GMT

Hi,

I've received several of these calls. Since I don't have a contract with Carphone I just told them I wasn't interested, but they keep ringing back. They know my name, number & that I'm with EE. I suspected it was a scam the first time as I had just renewed my contract & upgraded my phone. The guy had an Indian accent and said they would be able to get me a cheaper deal. The last call I got was today. I told him I wasn't a customer of theirs & to take me off their caller list. I don't know if that will stop the calls or not. If it doesn't I'll just say the next time I know its a scam & hang up!

Re: Phone call from Carphone Warehouse

Leanne_T — Fri, 09 Apr 2021 16:00:05 GMT

Hi @S_Chapman

Thanks for coming to the community 🙂

You can register your mobile number with the Telephone Preference Service,

This free service allows you to register your preference not to receive any unsolicited telesales calls.

Thanks 🙂

Leanne.

Re: Phone call from Carphone Warehouse

S_Chapman — Mon, 12 Apr 2021 15:25:52 GMT

Hi Leanne,

My number is registered, but scammers don't follow the rules! This wasn't a legitimate call, it was someone pretending to be from Carphone Warehouse. I've had a couple of these calls now, just hang up. Hopefully they will get the message and give up ringing my number.

Sue

Re: Phone call from Carphone Warehouse

Dalypaula — Sat, 17 Apr 2021 18:15:51 GMT

I am currently sitting here feeling loke the worse fool in the world.. there is a very expensive phone sitting on my table not even the make they said i would get. Im actually crying iv cancelled my banks and cards and having anxiety attacks.

I dont know what to do.. iv called carphone warehouse and no such order. Its an o2 pack with it but i said im staying with EE can somebody please help me i already suffer with my mental health as it is and now iv got a phone thats over 1k on my table and my stupid details in india somewhere......

Any help will be greatfull

@hawkerpaul

Re: Phone call from Carphone Warehouse

Christopher_G — Sun, 18 Apr 2021 07:13:05 GMT

Hi @Dalypaula

Welcome to the community. We'll do our best to help you.

I'm sorry to hear that you've ended up with a phone and package that you're not happy with.

Does all of the information that came with the phone say it's with O2? When did you receive the phone?

Chris

Re: Phone call from Carphone Warehouse

purenessence — Wed, 05 May 2021 13:16:16 GMT

I received 4 of these calls on Monday. All from different mobile numbers; claiming to be from Carphone Warehouse. I very rarely share my mobile number; so was suspicious to say the least. I realised that the last time I shared my mobile number was when reporting a weekly Covid home test result via the Government website. Out of interest, when I reported my test results this week I inputted my work mobile number instead. Low and behold today I received the same phone call but to my work phone!! They again called from a random mobile number and claimed to be from Carphone Warehouse!? Either its a massive coincidence or something very fishy is going on!!

Re: Phone call from Carphone Warehouse

Leanne_T — Wed, 05 May 2021 14:34:02 GMT

Hi @purenessence

Thanks for coming to the community.

You can report the call to EE just text 'call' to 7726 followed by a space, then the number that called you, we use the data collected to help protect all of our customers.

For advice from EE in relation to scams and how to keep yourself safe, take a look at the following pages

Scams: Information about scams currently circulating article >

Spam and phishing - How to stay safe and report it article >

Thanks.

Leanne.

Re: Phone call from Carphone Warehouse

Nitro11 — Tue, 13 Jul 2021 21:40:31 GMT

I have just been scammed by a so called carphone warehouse and reading the reviews from another user, it seems exactly what happened to him happened to me. They called me pretending to get me a cheap deal and i signed up. They took 2 x times £30 payment off me and send me two phones but wrong one. I even received an email with the invoice. It all looked genuine. Its an indian lady that spoked to me by the name of Alizah. Contact number +44 20 8089 1445. Then i posted both phones back and they put some box with glass and brick saying i sent them this and no phone. The thought they were wised but i proved to them that they have opened the package and resealed it. So they start avoiding me. Gents be very careful of these scams i hope this reach people before they fall into it. I have reported this to the fraud online team. I concluded it was a scam after i contacted carphone warehouse who confirmed that it was not their number or they dont have record of the order number.

Re: Phone call from Carphone Warehouse

S_Chapman — Tue, 13 Jul 2021 22:13:18 GMT

This scam is rife right now. I got 4 calls in one day. I finally lost it on the 4th call and told them to never ring my number again as I was never going to give them any money. The calls stopped, but I've no doubt they will be back with the next scam. I get loads of scam emails as well. I report them then delete them. I never respond to anyone contacting me out of the blue. I was scammed a year ago by someone pretending to be my bank. I was fortunate, I got most of my money back. They tried to scam me again on 2 separate occasions, but I was wise to them. Which has a great scammers advice group. I get regular emails from them telling me about the latest scams. The best thing you can do is to educate yourself.