topic Re: Email scam: Payment failure message in Security

Email scam: Payment failure message

Sorcha — Thu, 07 May 2020 17:03:15 GMT

We've seen an increase in phishing emails pretending to be from EE. Here's some information to help keep you safe from these kinds of scams.

What does it look like?

It will look very much like the email has come from EE. It says that your latest payment has failed and asks you to click on a link to update and verify your billing details. There are variations to the message, as shown below, as scammers are always changing the content. The link itself goes to a fake EE Login page.

These emails are 100% fake and are a ploy to get your bank details/account details. DO NOT click on any links in these emails. Remember to always login to your accounts directly and never through an unsolicited link that has been sent to you.

If you receive anything similar to this, or anything you think may be suspicious, make sure to forward the email to phishing@ee.co.uk and then delete it from your inbox.

Here are some examples of the emails and the fake login screen.

Email scam 1

Email scam 2

Fake login page

Another example which has been reported to us looks very similar to these. Again it asks for card details to be entered into a fake page. The email is titled View bill - Error as shown in the first image below. The second image shows the fake page which is asking for card details.

As always, never enter your details into a page sent to you via an unsolicited email, text message or pop-up.

For more information on Spam and phishing and how to report it, take a look at our main article here.

Re: Email scam: Payment failure message

RNS29 — Thu, 27 Aug 2020 09:52:54 GMT

Hi just received this message today but Google blocks it

Re: Email scam: Payment failure message

Leanne_T — Thu, 27 Aug 2020 10:13:45 GMT

Thanks for coming here and letting us know @RNS29

If you can could you forward the email to phishing@ee.co.uk

Thanks 🙂

Leanne.

Re: Email scam: Payment failure message

RNS29 — Thu, 27 Aug 2020 10:29:13 GMT

Thank you Leanne for your reply regards RNS29

Re: Email scam: Payment failure message

Leanne_T — Thu, 27 Aug 2020 10:50:01 GMT

No problem @RNS29

Re: Email scam: Payment failure message

tommysmithy — Tue, 13 Oct 2020 13:41:26 GMT

Hi I just received one of these today

It was one of the most convincing in appearance of all the phishing scams I get by email

Hopefully it gets rooted out soon

Re: Email scam: Payment failure message

Leanne_T — Tue, 13 Oct 2020 14:01:13 GMT

Hi @tommysmithy

Thanks for coming to the community and letting us know.

If you still have this email and you have not done this already, could you forward the email to phishing@ee.co.uk

For more information, please see the below articles.

Spam and phishing - How to stay safe and report it

Scams: Information about scams currently circulating

Thanks 🙂

Leanne.

Re: Email scam: Payment failure message

Jamesy2 — Wed, 11 Nov 2020 14:44:35 GMT

I received an email yesterday which is a carbon copy of one of your samples shown ! Glad I didn’t click on anything

Re: Email scam: Payment failure message

Leanne_T — Wed, 11 Nov 2020 15:05:57 GMT

Hi @Jamesy2

Thanks for coming here.

Glad to hear you never clicked on any links within the email, if you still have this can you forward this to phishing@ee.co.uk and we will get this looked into 🙂

You can see further examples of current phishing scams in Scams: Information about scams currently circulating.

Thanks.

Leanne.

Re: Email scam: Payment failure message

andy_b_73 — Sat, 02 Jan 2021 15:14:31 GMT

I have just received one never have before ,

I only joined EE a week ago so something doesn't seem right with your security.

Could your call staff be passing on details, I have Forwarded the email to phishing@ee.co.uk

Re: Email scam: Payment failure message

Katie_B — Sun, 03 Jan 2021 08:16:22 GMT

Hello @andy_b_73.

Thanks for coming to the community.

You have done the right thing by reporting this email, our phishing team will look into this further for you.

Katie 🙂

Re: Email scam: Payment failure message

bazza1253 — Fri, 29 Jan 2021 12:15:04 GMT

I received one of these today 😡. They never give up. Had an address on the bottom of Hatfield, Hertfordshire. I’ve been trying to find EE main address on this website, but without luck. I guess it’s a secret!

Re: Email scam: Payment failure message

XRaySpeX — Fri, 29 Jan 2021 14:25:47 GMT

@bazza1253 : You may write to EE at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Re: Email scam: Payment failure message

CraigS92 — Wed, 03 Feb 2021 21:56:21 GMT

Hi, I received this email & it almost convinced me this time. Sadly I deleted it after i took this screenshot but it really had me wondering if it was authentic or not. Thankfully i logged into my EE & checked around to see posts like this saying about phishing emails. ALWAYS DOUBLE CHECK to see if your bill has actually came out or not and then contact EE directly.

Re: Email scam: Payment failure message

XRaySpeX — Wed, 03 Feb 2021 22:03:55 GMT

@CraigS92 : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Re: Email scam: Payment failure message

Leanne_T — Thu, 04 Feb 2021 08:29:43 GMT

Morning @CraigS92

Thanks for coming to the community.

If you receive a message claiming to be from EE and you're not 100 % sure it's genuine, please send it to phishing@ee.co.uk for email or 7726 for texts.

For more advice from EE in relation to scams and how to keep yourself safe, take a look at the following pages

Scams: Information about scams currently circulating article >

Spam and phishing - How to stay safe and report it article >

Thanks 🙂

Leanne.

Re: Email scam: Payment failure message

Amybradley132 — Tue, 02 Mar 2021 10:10:24 GMT

I’ve just received one of these emails but checked my bank and payment went through so I think the emails have started up again

Re: Email scam: Payment failure message

Guitardaz69 — Sat, 15 May 2021 16:07:51 GMT

Hi all.. I have received an email today.. Quite a good attempt, someone could be quite easily fooled by this

I will forward it onto the relevant email address

Re: Email scam: Payment failure message

Christopher_G — Sun, 16 May 2021 07:19:11 GMT

Thanks for reporting this, @Guitardaz69.

Chris

Re: Email scam: Payment failure message

Goonster — Mon, 12 Jul 2021 16:49:02 GMT

I received one of these emails today, already forwarded onto relevant email address. To the naive & unwary it looks genuine enough.