topic Received this this text is it a scamEE:We were unable to process your latest bil in Security

Received this this text is it a scamEE:We were unable to process your latest bil

Ap12 — Mon, 30 Sep 2019 18:04:14 GMT

Received this text is it a scam?EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee.update.ref093.com?ee=2

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Chris_B — Mon, 30 Sep 2019 18:40:23 GMT

@Ap12 Yes it is a scam you can forward the message to 7726 (spam)

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Ap12 — Mon, 30 Sep 2019 18:49:33 GMT

Thanks 👍

Re: Received this this text is it a scamEE:We were unable to process your latest bil

CB3 — Mon, 30 Sep 2019 18:52:40 GMT

Just received same message from same https address. Checked my ee account bill.paid a week ago. It's a scam and could be dangerous. Ee could alert people perhaps.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Chris_B — Mon, 30 Sep 2019 18:55:16 GMT

@CB3 The senders address changes all the time. And EE would never send you a link to login to your account in fact no company would send you a link to login to your account.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

XRaySpeX — Mon, 30 Sep 2019 19:09:48 GMT

It's not the sender's addy/no. that's the givaway but the domain of the link they want you to go to.

That domain, faked to look like EE, was only created yesterday in Malaysia.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Koyesh — Sat, 14 Dec 2019 13:42:19 GMT

This the second one I received! It’s scam. I have blocked that number the text message was coming from

Re: Received this this text is it a scamEE:We were unable to process your latest bil

XRaySpeX — Sat, 14 Dec 2019 13:49:23 GMT

@Koyesh : It's a waste of time blocking the number. They just make them up as they go along.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Leanne_T — Sat, 14 Dec 2019 14:23:38 GMT

Hi there @Koyesh

Thanks for coming here and letting us know.

I'm sorry to hear you have received these messages.

You can report these phishing texts by forwarding them to 7726.

For more tips please take a look at Spam and phishing - How to stay safe and report it.

Hope this helps.

Leanne

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Jaov — Sun, 09 Feb 2020 22:21:32 GMT

[EE]:Payment for your latest bill could not be processed by your bank. Please update your payment information via: https://ee.uk.bill9001.com?ee=2

Re: Received this this text is it a scamEE:We were unable to process your latest bil

XRaySpeX — Mon, 10 Feb 2020 00:03:34 GMT

@Jaov : It's a scam! There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to update your a/c.

Report it to EE by forwarding it to 7726 (S.P.A.M. on your keypad).

That domain, faked to look like EE, was only created yesterday in Malaysia.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

urbanexplorer — Wed, 12 Feb 2020 13:02:28 GMT

I reckon there must be a leak and/or public list with regards to EE phone numbers/accounts which have signed up to DirectDebit payments. Never have I received such a text in almost a decade of being with EE, until last month when I finally signed up for DD payments. Coincidence? Possibly.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

James_B — Wed, 12 Feb 2020 15:35:16 GMT

Hi @urbanexplorer,

Welcome to the EE Community. 🙂

There haven't been any leaks of EE customer information, so this message must have coincidentally arrived after you changed to pay monthly.

Please see Spam and phishing - How to stay safe and report it for useful tips on dealing with phishing scams.

Hope this helps.

James

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Parya86 — Wed, 12 Feb 2020 19:03:53 GMT

I've not set up a direct debit either and been with EE for nearly 6 years , recently got the scam text so got nothing to do with having a list signed up for direct debit payments,

They target random ee customers no matter how long they've been ee customer so if you haven't got any so far you've just been lucky I guess!

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Zin — Mon, 24 Feb 2020 16:33:23 GMT

My iPhone doesn't have a 'Forward' option for SMSs
Sending anything to 7726 just gets 'undelivered'

I'm pretty sure that the link, ee.bill323.com is a fake.
SMS was from 07926 041110

Your move.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Katie_B — Mon, 24 Feb 2020 17:04:53 GMT

Hi @Zin.

If you press down on the text you should be provided some options.

Please select 'more' then tap the arrow on the bottom right of your screen.

Let me know how you get on,

Katie 🙂

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Zin — Mon, 24 Feb 2020 20:26:27 GMT

Thanks, Katie! That worked.
Dave.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Leanne_T — Tue, 25 Feb 2020 08:30:53 GMT

Thanks for coming back and letting us know @Zin 🙂

Have a great day.

Leanne.

Re: Received this this text is it a scamEE:We were unable to process your latest bil

Tiadion — Thu, 20 Aug 2020 18:34:51 GMT

I also received this text just now. I entered my log in details (password was wrong which but it let me through, which is how I realised it is a scam) and my phone number before clicking the next page and noticed it asked for bank details. I knew I had already paid my bill so i clicked off it. It should be fine right? No bank details no money taken? Anxiety is high rn 😅

Re: Received this this text is it a scamEE:We were unable to process your latest bil

XRaySpeX — Thu, 20 Aug 2020 19:20:56 GMT

@Tiadion : Report it to your network provider by forwarding it to 7726 (S.P.A.M. on your keypad).