topic Re: scam text message re bill in Security

scam text message re bill

Wellsie — Thu, 03 Oct 2019 16:21:55 GMT

Just had a text saying unable to process my bill I’m assuming it’s a scam As bill already been taken!!! Not clicking on that link

Re: scam text message re bill

Chris_B — Thu, 03 Oct 2019 16:41:03 GMT

@Wellsie Yes it is a scam and EE would never send you a link to login to to your account. You can report this to EE by forwarding the message to 7726. ( SPAM).

there is a lot of this happening at present.

Re: scam text message re bill

Leanne_T — Fri, 04 Oct 2019 06:46:20 GMT

Hello there @Wellsie

Thanks for coming to the community and for letting us know about this message.

That's great advice from @Chris_B

If you can forward the message to 7726 we will be able to get this looked into.

Leanne 🙂

Re: scam text message re bill

jwich1982 — Thu, 24 Oct 2019 21:06:12 GMT

Same scam send out via txt to my mobile number I followed link cause EE sends out txt msg to me as well. Thankfully I couldn't log in. EE customer service should be informed of it and act to protect the privacy of their customers.

Re: scam text message re bill

Leanne_T — Fri, 25 Oct 2019 07:01:21 GMT

Hello there @jwich1982

Thanks for coming here.

If you still have the text can you forward the message to 7726, once reported our team will be able to get the URL and number this has been sent from looked into.

I would also recommend deleting the message once this has been forwarded to us.

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

Leanne.

Re: scam text message re bill

shazza131 — Fri, 15 Nov 2019 17:25:11 GMT

Hi, i've just had a SCAM text from a number 07565001806 saying unable to process your latest bill. in order to avoid fees, update your billing information via clicking below. total SCAM SCAM SCAM, Beware folks.

Re: scam text message re bill

JulieB00BOO — Fri, 15 Nov 2019 17:49:00 GMT

Hi,

i just had a text from a number claiming to Be EE and they cant process my bill. I stupidly clicked on the link and tried logging in a few times but it did not log me in.

i have changed my password now but will I be subject to a fraud scam? As I am panicking like crazy now. HELP

Re: scam text message re bill

elalamein — Fri, 15 Nov 2019 21:14:07 GMT

Just had the same text. Actually moved this number away from EE a few weeks ago which made me wary.

Re: scam text message re bill

Jon_K — Sat, 16 Nov 2019 08:15:47 GMT

Hi everyone,

Could you forward this text onto 7726 for further investigation, if you haven't deleted it already 🙂

@JulieB00BOO - You've done the right thing changing your password, take extra caution with these texts as EE would never send you a link to your account by text message.

Jon

Re: scam text message re bill

Mitch99 — Thu, 28 Nov 2019 08:54:42 GMT

Also received the scam text this morning: -

'We are having trouble processing your recent payment information for your EE Bill, please follow the link to avoid restrictions:

https://ee-helpcenter.com

Of course I won't be clicking on the link....

Re: scam text message re bill

Jon_K — Thu, 28 Nov 2019 09:06:32 GMT

Hi @Mitch99.

Welcome to the community.

If you haven't done so already, please forward the message onto 7726 so it can be investigated.

And yes, definitely don't press the link 😁

Jon

Re: scam text message re bill

BazFitzpatrick — Fri, 29 Nov 2019 17:05:34 GMT

The number 7726 doesn't seem to work below is the scam message send

EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee-update.ref0175.com/?ee=2

Re: scam text message re bill

Christopher_G — Fri, 29 Nov 2019 17:45:42 GMT

Thanks @BazFitzpatrick.

Are you able to paste that message into a new text and send it to 7726?

Chris

Re: scam text message re bill

BazFitzpatrick — Fri, 29 Nov 2019 17:51:14 GMT

I've tried to forward the txt to 7726 which fails to send, and I've now tried copying the text and pasting into a new message and sending to 7726 and it fails as well.

Re: scam text message re bill

Christopher_G — Fri, 29 Nov 2019 17:59:20 GMT

That's really strange, @BazFitzpatrick.

I've passed on the information you posted. Thanks for trying. 🙂

Chris

Re: scam text message re bill

Lbrown122 — Sun, 01 Dec 2019 18:21:45 GMT

This is the fraudulent message I received today

Re: scam text message re bill

chistery — Sun, 01 Dec 2019 19:22:57 GMT

Hi @Lbrown122 Yes, that's a spam text, hopefully you've not gone to the link? You can forward it to 7726 if you wanted to report it to EE.

Re: scam text message re bill

Borthwick — Mon, 02 Dec 2019 12:02:01 GMT

I have received the same this morning and have pasted it to you for investigation. Hope you catch the scum who scam!

Re: scam text message re bill

Katie_B — Mon, 02 Dec 2019 13:17:16 GMT

Good Afternoon @Borthwick.

Thanks for coming to the community and reporting this.

Katie 🙂

Re: scam text message re bill

Glongii — Tue, 03 Dec 2019 15:28:34 GMT

REcieved one of these just now, followed your advice, hope they can prosecute!