topic Re: Incorrectly blocked website in Security

Incorrectly blocked website

mdumtshali — Wed, 14 Oct 2026 14:11:29 GMT

Hi there,

A web software we use is being flagged by Advanced Web Protection as being potential scam. When I turn this off, it allows me access. It recently had a new SSL certificate issued on the 6th I believe, is someone able to manually review this.

The same occurs on BT as well.

The site is https://salon.getslick.com

Re: Incorrectly blocked website

Northerner — Wed, 14 Oct 2026 15:49:32 GMT

Hi @mdumtshali

@Peter_W has picked these up in the past.

Thanks

Re: Incorrectly blocked website

Lesley_W — Wed, 14 Oct 2026 17:53:45 GMT

Hi @mdumtshali

Thanks for coming to our community.

I've raised this with our team and will be in touch when I have an update.

Lesley

Re: Incorrectly blocked website

Schockwave — Thu, 15 Oct 2026 11:07:57 GMT

@mdumtshali , I have managed to get it up ok with VPN and I can access the website, both on WIFI and mobile network connections.

Re: Incorrectly blocked website

mdumtshali — Thu, 15 Oct 2026 11:56:34 GMT

VPN and Mobile Data would work fine, Advanced Web Protection applies to the DNS - set account level.

We need EE/BT to whitelist the domain.

Re: Incorrectly blocked website

mdumtshali — Tue, 20 Oct 2026 09:24:58 GMT

Hi Team,

Any update here, or can this be escalated? The site is a business software so every day this progresses is problematic.

Re: Incorrectly blocked website

Lesley_W — Tue, 20 Oct 2026 13:04:31 GMT

I haven't had an update to this yet @mdumtshali

I will let you know I do, I appreciate you would like this resolved as quickly as possible.

Lesley