topic Re: cant find VPN in Security

cant find VPN

dieselakita — Sun, 30 Aug 2026 16:23:59 GMT

so installed the EE cyber security and it up and running I noticed on the website it comes with VPN but I've searched everywhere and just cant find it any help would be appreciated

Re: cant find VPN

Ali_A — Wed, 09 Sep 2026 14:15:36 GMT

Hi @dieselakita

EE Cyber Security powered by Norton comes with Dark Web Monitoring, Device Security, Online Threat Protection, Social Media Monitoring, SMS Security, and Norton™ Password Manager. It doesn't include a built-in virtual private network (VPN) feature.

Our Help using EE Cyber Security features page will help with the features included.

Ali

Re: cant find VPN

Schockwave — Mon, 31 Aug 2026 10:58:09 GMT

@dieselakita , have you downloaded the app? You can do this via the store app.

Re: cant find VPN

dieselakita — Mon, 31 Aug 2026 12:20:00 GMT

Which app would that be if it's the EE app there isn't one for laptops

Re: cant find VPN

Schockwave — Mon, 31 Aug 2026 12:22:39 GMT

@dieselakita , sorry, do not know, but have you gone and seen if you can download the Cyber Security App? I do not have a laptop, but would have suspected you can download it from your software store.

Re: cant find VPN

dieselakita — Mon, 31 Aug 2026 12:28:09 GMT

This is the information what's included from my account but vpn isn't showing up for me to use a vpn it just shows the ones you have mentioned

I also get a notification on my laptop to turn on the cyber security vpn but I don't want to act on the notification has I've no idea if I could switch it back off

This is really confusing 😕

Re: cant find VPN

dieselakita — Mon, 31 Aug 2026 12:32:11 GMT

Cyberpunk security app is what was installed on my laptop when I set the security up it does it automatically

Re: cant find VPN

Schockwave — Mon, 31 Aug 2026 15:31:02 GMT

@dieselakita , on an IPad and IPhone, I can switch VPN off when clicking on settings general and where it says VPN and Device Management, I can switch it off, not sure where it would be on a laptop, although I would have thought it would be the same on a laptop, especially if it is a Mac laptop, maybe someone else can let you know.