topic Re: EE False positive is blocking my Website in Security

EE False positive is blocking my Website

Herberticus — Fri, 28 Aug 2026 09:10:31 GMT

My tutoring website I recently made no longer works when using mobile data with EE on phone or laptop. It gives an error message each time (see photos). It works on all other networks from what other people have told me. I've had the website domain around 4-5 days now, and it has still continued to not work. I was able to get an EE message back at one point saying it had been flagged as 18+ content, since my Mum can view it whereas I cannot ( I am 18 but my content is still restricted ).

Can anybody help?

The website is herbiemackenzietutoring.co.uk

Best wishes,

- Herbie

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 10:22:21 GMT

It's not EE doing this. None of my 3 browsers on Home BB like this site & think it's unsafe.

Norton sees it as a phishing site:

Details
Threat name: URL:Phishing
Threat type: Phishing - This is a scam designed to steal sensitive information like your credit card number, banking credentials, or passwords.
Status: Aborted
Detected by: Safe Web
____________________________
Origin
Downloaded from: http://herbiemackenzietutoring.co.uk/
____________________________
Activity
Path | Type | Status
http://herbiemackenzietutoring.co.uk/ | URL | Blocked

Re: EE False positive is blocking my Website

Herberticus — Fri, 28 Aug 2026 10:19:24 GMT

This is interesting because other than mobile data use, no one who tried it had any issues. What BB do you use and what browsers?

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 10:33:40 GMT

EE but there's no content lock on fixed BB..

Chrome, FF, Edge.

Re: EE False positive is blocking my Website

Herberticus — Fri, 28 Aug 2026 10:36:53 GMT

Could I get the alert ID it gives you when you try search it?

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 11:01:31 GMT

What alert ID?

I suspect in my case it Norton that is making the browsers fail. So ask your users who are experiencing this whether they have Norton Internet Security installed.

Re: EE False positive is blocking my Website

Herberticus — Fri, 28 Aug 2026 11:08:24 GMT

The alert ID was something Norton asked for for the dispute submission. No worries if you can't find it I'm not quite sure what it is either.

I agree, no one who accessed the website had any trouble and none had Norton. Maybe it flagged it because it's a new domain. I have submitted a dispute for it. I still think EE mobile has an 18+ block on it however, where should I go to sort that out?

Thank you,

- Herbie

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 11:12:17 GMT

Found it! This is your Alert ID: 59605f49392a/2026-08-28T11:10:07.564Z

Re: EE False positive is blocking my Website

Herberticus — Fri, 28 Aug 2026 11:17:55 GMT

Thank you! I have submitted a second dispute including the Alert ID. Is there a similar dispute I can file with EE?

Re: EE False positive is blocking my Website

Northerner — Fri, 28 Aug 2026 12:27:05 GMT

Hi @Herberticus @XRaySpeX

If you use HTTPS it works fine on EE mobile network.

https://herbiemackenzietutoring.co.uk/

Are you entering the correct domain name, that sounds stupid as it is your site I know but this works for me on EE mobile and on non EE broadband.

Thanks

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 12:35:05 GMT

@Northerner : Not on Home BB!

Re: EE False positive is blocking my Website

XRaySpeX — Fri, 28 Aug 2026 12:36:21 GMT

This is nowt to do with EE.