topic Potential scam? in Security

Potential scam?

Jules1265 — Wed, 12 Aug 2026 14:59:04 GMT

I've just had a call from 020 3010 7675 claiming to be from EE and saying that my SIM card would be deactivated and a new SIM would be sent to me. The person closed the call when I said I would research the issue to see if this were true. Am I right to assume it's a scam?

Re: Potential scam?

XRaySpeX — Wed, 12 Aug 2026 15:03:47 GMT

Report spam calls by filling the form @ https://www.bt.com/exp/help/contact-bt/form/scams

Re: Potential scam?

Leanne_T — Wed, 12 Aug 2026 16:53:21 GMT

Hi there @Jules1265

Thanks for coming here.

This does not look like a number we would contact you from. You can get an idea of the numbers we'd call from on our How do we contact you page and genuine calls from our authorised partners on our Phone numbers EE partners will call from page.

Please follow @XRaySpeX's advice and report the call 🙂

Leanne.