topic Re: False positive - Advanced Web Protect in Security

False positive - Advanced Web Protect

ikb42 — Mon, 03 Aug 2026 10:36:12 GMT

An API we host for our customers is being blocked by Advanced Web Protect as of Saturday the 1st August.

Please contact me urgently via direct message or email on this account.

Re: False positive - Advanced Web Protect

ikb42 — Mon, 03 Aug 2026 11:14:36 GMT

Hi @Katie_J - I see you helped in a similar situation for another user, are you able to help or escalate this for us please?

Re: False positive - Advanced Web Protect

Schockwave — Mon, 03 Aug 2026 11:17:56 GMT

Hello @ikb42 ,

Welcome to the community,

This is not customer service and no one will message or email you for your account, you will have to contact them yourself, this is a public forum with no account access nor do we know who you are, but if you wish you could put the web address here so that we can see if any of us can access it.

Re: False positive - Advanced Web Protect

ikb42 — Mon, 03 Aug 2026 12:24:32 GMT

Thanks for the reply, appreciate this is not customer service. I have also contacted the security team directly via email, awaiting a response.

Re: False positive - Advanced Web Protect

XRaySpeX — Mon, 03 Aug 2026 14:31:28 GMT

You won't get 1! EE provide no contact by email.

Re: False positive - Advanced Web Protect

ikb42 — Mon, 03 Aug 2026 14:36:18 GMT

Hi, any thoughts on how I should contact their security people?

Re: False positive - Advanced Web Protect

XRaySpeX — Mon, 03 Aug 2026 14:46:29 GMT

You can't directly. Try calling EE CS on the Freephone no.(Opt 1) in my sig.

How about giving us the Web addy being blocked as you were previously asked so we can also test it?