topic Incorrectly blocked website in Security

Incorrectly blocked website

JoeSumner — Tue, 14 Jul 2026 13:13:18 GMT

Hi,

It appears that EE may have recently made a change to its Web Protect service, which is now flagging our website, cubic.com, as potentially insecure. As a result, users on EE connections are being prevented from accessing or using our VPN client correctly.

Could someone please advise on the process for having cubic.com reviewed and added as a trusted domain within EE Web Protect?

We would like to resolve this at source rather than requiring our end users to use individual workarounds to access a legitimate corporate service.

Any guidance on the appropriate team or process for submitting the domain for review would be greatly appreciated.

Many thanks.

Re: Incorrectly blocked website

Lesley_W — Wed, 15 Jul 2026 15:08:34 GMT

Hi @JoeSumner

Welcome to our community.

I've asked our team to look into this and will let you know when I have an update.

Lesley

Re: Incorrectly blocked website

RichardTunn — Thu, 16 Jul 2026 11:55:20 GMT

Hi Joe,

Did you have any response on this yet? I'm having the same issue and it looks like you raised this 2 days ago now.

Re: Incorrectly blocked website

JoeSumner — Fri, 17 Jul 2026 08:02:14 GMT

Hi Richard,

I am still awaiting a reply unfortunately.

Re: Incorrectly blocked website

JoeSumner — Fri, 17 Jul 2026 08:03:33 GMT

Thank you Lesley,

Can you advise if there has been any update yet please?

Re: Incorrectly blocked website

Katie_J — Fri, 17 Jul 2026 09:35:37 GMT

Hi @JoeSumner.

I have picked this up on behalf of Lesley.

We have not received a response yet from the relevant team.

As soon as we hear back we will let you know.

Katie