topic Re: Content block in Security

Content block

Chelc27 — Tue, 11 Jul 2023 07:32:18 GMT

How to remove content block

Re: Content block

XRaySpeX — Tue, 11 Jul 2023 08:58:32 GMT

@Chelc27 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Content block

Db69 — Wed, 20 Sep 2023 12:41:11 GMT

How can I remove content block from my phone

Re: Content block

Db69 — Wed, 20 Sep 2023 12:43:08 GMT

How to remove content block from my phone

Re: Content block

James_B — Wed, 20 Sep 2023 12:44:16 GMT

Hi @Db69,

Please see My EE - Content unlock.

Hope this helps. 🙂

James

Re: Content block

Tricia-1970 — Wed, 27 Sep 2023 17:54:45 GMT

Am on contract and got the phone back that went missing now I we'd it unblocked

Re: Content block

Katie_B — Thu, 28 Sep 2023 06:51:02 GMT

Hello @Tricia-1970.

It's great to hear you have found your lost device.

Please give us a call and notify our customer care team.

Katie

Re: Content block

Pompey76 — Sat, 20 Jun 2026 11:22:22 GMT

Hi, EE have added content block to my phone even though I was previously able to have it off. I don't have photo ID, I don't have a driving licence and I don't have a credit card. I have a debit card linked to am over 18 account. I'm 44. How do I have content block removed?

Re: Content block

Katie_B — Sat, 20 Jun 2026 11:25:06 GMT

Hi @Pompey76.

Thanks for coming here.

Just to check are you a pay as you go customer?

Katie

Re: Content block

Pompey76 — Sat, 27 Jun 2026 12:17:36 GMT

Hi, I am on pay as you go. I've been on pay as you go for some time and had verified myself previously but now I no longer have any of EE's accepted forms of ID. I have a debit card

Re: Content block

XRaySpeX — Sat, 27 Jun 2026 12:21:05 GMT

@Pompey76 : You can't remove contact lock w/out any of EE's accepted forms of ID or a credit card. Nowt else will prove you're over 18.